Business ProfileforRocket Travel, Inc.

This complaint arises from some miscommunication on both my part and on the part of Rocket Travel, AAdvantages travel agent partner. I am an AAdvantage Platinum Pro member. On April 10, I booked two fully-cancellable hotel reservations (** and ********************) through the AAdvantage portal. When I received my credit card statement, I did not recognize the Tokyo charge (Im getting old). On April 30 I called Rocket Travel to confirm whether that was a legitimate charge and they could not find a record of it, so I disputed the charge with my CC company. On May 2, I realized my error and asked my CC company to reverse the dispute. On May 2, I received an email from Rocket Lawyer cancelling my DC reservation. I immediately called Rocket Lawyer to say I had not requested that reservation to be cancelled and the agent told me she would get back to me within a couple of hours, which she did not, and the DC reservation was not reinstated (and I did get a credit on my CC). For the next few days, I continued to reach out to my CC company who assured me the dispute was resolved. I subsequently tried to make some new hotel reservations through the website and discovered I was locked out. After various conversations with Rocket (by phone and email), I understood that I was locked out because I disputed the charge and that they could do nothing about it. I acknowledged my error but Rocket never acknowledged their role in this; had its agent on April 30 found my reservation, none of this would have happened. A few days later, I discovered that the initially disputed ***************** was never cancelled, at which point I cancelled it and I did receive a CC credit. Since then, I have not been able to make any hotel reservation through the AAdvantage website. I tried to see if AAdvantage could help resolve this, but they have been unable to. I feel I have been unjustly locked out, and as a result I have lost a valuable AAdvantage benefit that I want to see reinstated.