ComplaintsforApache Motel
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Complaint Details
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Initial Complaint
01/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Date: 01/08/2023 On 01/08/2023 we were asked to switch rooms so the housekeeper can clean the room we were in . The new room wasnt cleaned the refrigerator had visible stains and old food from the last person in it. The sheets werent changed and had multiple stains some even looked like body fluids even after all that we didnt ask for our money back or anything we just wanted clean sheets so we could change it ourselves THE HOUSEKEEPER REFUSED TO GIVE US CLEAN SHEETS TO CHANGE THE *** OURSELVES AND CALLED ME OUT MY NAME MULTIPLE TIMES when all we wanted were clean sheets we werent even asking for her to change them .Business response
01/21/2023
First of all I really apologize with what happened with you, I set up new training modules with my housekeeper, also giving her some days off to her so new housekeepers can take over and take some responsibilities from her so we can do better on manage customer satisfaction and most importantly we always highly recommend our staff to do good job with hospitality, we will definitely take a consideration and will not happen again in future. Please feel free to stop by so I can help out for better assist you .
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.