Customer ReviewsforThe Congress Plaza Hotel & Convention Center

Racial profiling, harassment and discrimination.Believe every negative review you see! This was the most horrible experience of my life. We were in town for a volleyball tournament at the ********* Center and our group booked with The Congress Plaza Hotel. We arrived at The Congress Plaza hotel on July 2nd. I will start by saying the staff is not friendly or welcoming, the room was horrible; this place needs a lot of work chipping paint everywhere, dirt, dust, cracks, shower didn't drain, you name it. On top of that, we were racially profiled by security; the only ones in our group asked to show a key to enter the hotel, then security proceeded to harass me by asking for the envelope to the key as we watched him only ask other black guests to show their keys to enter the hotel. Staff refused to get a manager when requested and then after we left, management avoided speaking with us to address the matter. Worst experience of my life! Please check the other reviews, as this I not an isolated incident with this hotel.

My checkin was 3/4. The place reeked of marijuana. The staff had me pay for my room twice when i told them my reservation was prepaid.The sockets in the room didnt work. the carpets in my suite was filthy with stains everywhere. The staff ******** and ***************************** were very rude.I truly believe myself and my sister were discriminated against. It just was horrible to say the least. I quickly gave the staff back their keys and checked into 21c hotel down the road.

My husband and I stayed in room 736 October 1 - October 6 and this was the condition of our room: In the bathroom: the shower fixtures are coming off the walls, no plug for the tub, and BLACK MOLD coming through the grout. There was constant fast-paced dripping from tub faucet, incredibly obnoxious at night. I had to drape a towel over the faucet to lead the water quietly to the drain. The toilet plunger inside the toilet gets stuck open so the toilet is constantly running. Eventually, we learned that you need to jiggle the handle until you hear it close. We washed our hair in the sink. Decided we were better off not using the shower. The coffee maker has a plug thats too short to work from a table. Has to be plugged in on a nightstand or the floor to reach an outlet. Not sure what the room was cleaned with but everything was damp and sticky when we checked in - most notably, the bathroom floor and bed. The bed smelt like acetone. The room next to us was booked with multiple young children. The third night, I called the desk after 10pm and they sent security up to tell us that WE got the noise complaint before realizing we were the ones who called. I went to use the body lotion and found someone elses hair (and crusty lotion on both from possibly refilling) on the inside of the cap. We didnt touch any other unsealed products after that. The staff brought up a small and very damaged heater for us to use upon our request. The whole stay made us feel as though we were staying with someone who could barely afford to put us up. Quite a repugnant experience for a honeymoon.