ComplaintsforGold Coast Exotic Imports, LLC

• Initial Complaint

  04/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My name is *************************** I put a Maserati in full on March 28 2023 at the Perillo Downers Grove location. I was told the title would be sent and processed within 2-3 weeks. I also requested for an extended service warranty and was given the run around told me that he would call me on Wednesday the 12 to process tried trying to convince me not to purchase a extended plan and still did not provide the Information to purchase it. I called today to see exactly where the title was and even gave my concerns about the reviews that I saw online and ensured that wouldnt happen to me. I spoke with your title department and was told it was just processed April 12 and it would take months for me to receive the title. I spoke to ******* who first ensured me that wouldnt happen and he would personally send the paperwork and request it. Now today when I called he was rude and I asked to talk to a manager he said what do you want him to do snap his fingers he then said he was going to disconnect the call and he is a manager. I asked why are you speaking to me like this he then hung up. I read reviews on ****** even spoke about the to the ***************************** and he ensure that's not true well guess what it's happening to me was well. I would like the title of the car he lied to me saying I would get it 2-3 weeks and that's not true at all. I have asked to speak to the store manager he yell and said well I'll tell him you called the call was bring recorded and I believe he called me out of my name while hanging up in my face. Someone needs to call me asap.

  

  Business response

  04/20/2023

  Good Afternoon,
  
  
  On Tuesday 4/18/23, I spoke to the customer in response to a voice message that she left for me. We had a conversation about her experience with our store. Aside from the customer service issues that ****************** told me about, her main concern was getting the title for the purchased vehicle on a timely basis and getting an extended service policy for the vehicle.
  In an email that was sent to her last evening, I explained that the title is pending with the state of ******** and offered two extended service policy options. We are scheduled to get together this Saturday to write coverage with one of the service contact providers. ****************** favors option two from Continental.
  At this point we feel that the matter has been resolved and our relationship with the customer is back on track.
  Please see the attachment for our email communication of yesterday that documents all of the above.
  
  
  Thank you,
  
  
  --
   ************************
   
   Bentley Downers Grove
   Lamborghini Downers Grove
   Perillo Pre-Owned Center

• Initial Complaint

  02/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  12/29/2022 Purchase amount $20,100 They sold me a vehicle knowing it was broken etc. and not able to be driven, made me pay **** for a transport fee, and knew the car was not able to be driven, after getting my money cash they then refused to get temp plates to drive the vehicle from ***** *******. Red flag, ****** came up with a lot of excuses. Being deceptive, knowing it was a bad car. Shipped the vehicle in bad conditions and hid problems knowing if I had driven the car around. Check engine lights wouldve popped on and it wouldve died, so ***************************** has been rude. Claims he will give me a refund of what I payed in cash for the vehicle and that I have to wait for the vehicle to arrive to ***** then he will issue a check of the refund. The problem is the vehicle has been in route to ***** for 2 weeks now. ***************************** refuses to allow me to track the vehicle, will not give me the transport companies contact to see where the vehicle is. Hes out in written the refund Ill be given, but the vehicle is in route there, and its a problem when I contact him. He refused to refund the transport fee that I payed ****$ to get the vehicle from ***** to *********. Its need to be addressed, hes very rude presses the ignore button on my calls. And cuts me short and dismisses me when I inquire about status updates on exactly where the vehicle is and timing itll arrive in *****.

  

  Business response

  02/08/2023

  Hello,

   

  I apologize for the delay.  Mr ********************** is out of town, and returns today.  I have printed out this complaint, however, I am not familiar with an ***************************** as a salesperson at any of our dealerships.  I checked and confirmed with our payroll manager, and we do not and have not employed an ******************************  I am concerned you may be the victim of fraud and that someone was posing as a representative of one of our dealerships.  I will continue to look into this to make sure I am not mistaken, but I do not believe that this vehicle was purchased from us.  I will let you know if I discover otherwise.

   

  Thank You,

  ***************************

  ********************** BMW

   

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