Business ProfileforAllied Benefit Systems

ZERO stars. I am a licensed professional counselor. This company promised they had reissued payment (on checks that were un-cashed because not received the first time) on 8 claims from Nov to Dec 2023 recently. Never arrived a 2nd time either. Cannot be reached by phone or email. Their phone system is set up very deceivingly and it is extremely hard to get in touch with a live person. Two employees were disrespectful, purposefully asking "relentless" and "arbitrary" questions that were unnecessary to do the task that I asked for when I called. The person had sufficient information to do the job yet kept asking question after question in an attempt to frustrate me in order to try to get me to hang up. When they saw they were not successful, they then just put me on mute and never came back to the call. You could tell it was purposeful¬ that they were asking someone for assistance in a matter they did not understand.This company owes me $1600 & I will take further action if required.My client should not have to pay this large balance when she has valid insurance for a reason. One company (this one) "supposedly "processes" claims while another company actually makes payment to you for the claims (Zelis). Never worked with a more difficult, unprofessional insurance company in 18.5 years of practice. They seem very interested in keeping funds that are owed to providers & paid for by their members to themselves (greedy).They owe me months and months of interest. There are laws in place to protect people in this situation and if this situation is not prompted handled, I will take action. It took WEEKS to hear back each of the 2x I heard from someone at Allied as well as Zelis. Highly disorganized & each company blames the other for information that they pretend not to have (selectively aloof)&tell you to go chase the other company around = WILD GOOSE CHASE. Does not care about their members or providers. Shocker: In it for themselves alone. Do not choose this insurance company!!!!