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          Find a Location

          Blue Cross and Blue Shield of Illinois has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileBlue Cross and Blue Shield of Illinois

            Insurance Companies
            Multi Location Business

            Contact Information

            300 E Randolph St

            Chicago, IL 60601-5099

            Visit Website

            Customer Reviews

            1.01/5

            Average of 79 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            241 complaints closed in last 3 years

            64 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 88

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            Blue Cross and Blue Shield of Illinois has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              300 E Randolph St, Chicago, IL 60601-5099
              BBB File Opened:
              1/1/1941
              Years in Business:
              88
              Business Started:
              1/1/1936
              Business Started Locally:
              1/1/1936
              Type of Entity:
              Corporation
              Alternate Business Name
              • Blue Cross & Blue Shield of Illinois
              Business Management
              • Melissa Kelledy
              Contact Information

              Principal

              • Melissa Kelledy

              Customer Contact

              • Erica Davis, Supervisor
              Additional Contact Information

              Fax Numbers

              • (312) 938-4209
                Other Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              241 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/01/2024

              Complaint Type:
              Billing Issues
              Status:
              Answered
              On Thursday, July 25th, I received a call from Endeavor Health notifying me their *** contract had updated and my therapist was no longer covered by my *** plan. The nurse let me know I had to update my insurance and PC group to continue seeing the therapist. My last appointment with my therapist was on Monday, July 22nd. On August 1st, I received a bill for $185 to pay for my July 22nd visit, but I had not been notified prior to that appointment that the *** contracts were updating and my therapist would be considered out of network. I should have been notified prior to the appointment, but was not and was not told the July 22nd appointment would not be covered by insurance. Neither Endeavor Health nor BCBS did their due diligence to contact me and this amount should not have to be paid.
              Read More
              Read 240 More Complaints

              Customer Reviews

              79 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Clifford .

              07/25/2024

              If zero stars was an option, I would've clicked that. I've been a Blue Cross Member for the last 10+ years. Never have they ever demonstrated such ineptitude than they have with my account in 2024. A lot of the issues I'm having seem to be directly tied to their new website and updates that they've instituted. It started off by my Auto-Pay not working in January, no big deal, just manually paid that. Then set my account for both my Dental and Health to Auto-Pay, cool, worked for the next few months. Suddenly, I get an email saying that my policy has been canceled! What? I'm up to date on all payments! I call customer service, spend hours on the phone, mostly waiting. And when I am on the phone with the rep, they had an attitude towards me that I was delinquent customer and just hadn't paid and wanted to complain. They backed off and clearly that wasn't the case when I disclosed dates, payments, and all relevant information. They tried to blame me and/or my bank, of which I have zero problems with any other auto payments being taken out every month. They send me to the Bill ****** for payment. I gave them all the appropriate information for my bank account to take my money. PLEASE JUST TAKE MY PREMIUM AND GIVE ME MY INSURANCE SO WE CAN BE DONE WITH THIS! Nope. Payment didn't go through because it says my account is canceled!It's now 2.5 months after that call and there's no end in sight. This WHOLE scenario happened again when I talked to a new rep. I'm living in Blue Cross Groundhog day.The rep gave me daily calls and updated me by saying "It's still not fixed." My goodness, if it's not fixed, please stop calling and wasting my time and just call me when it is. I've spent countless hours on the phone, you know what BCBS has offered me for my loss of valuable time? Nothing, absolutely nothing. With no solution to the problem. If you're allowed to be a for profit company in this country, you should still treat your customers with respect. They have none.

              Blue Cross and Blue Shield of Illinois Response

              07/29/2024

              Thank you for your inquiry. We are reviewing the case and will reach out to the member directly with a resolution.
              Read 78 More Customer Reviews

              Local BBB

              BBB of Chicago & Northern Illinois

              More Info on Local BBB

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