Business ProfileforCombined Insurance Company

I am a Combined Insurance subscriber with two active accounts, accidental and disability, since 2009. On Jan 4, 2024 I suffered an injury resulting from a fall and ultimately leading to an ambulance ride to receive emergency care at a local hospital. Subsequently 11 days later I needed to be airlifted to a different state for follow up intensive therapies. I was hospitalized for more than 2 months with a spinal cord injury. I filed a claim which was received Apr 5, 2024, assigned as claim #******** along with all supporting documents of medical injuries. On April 23, 2024 I contacted Combined and the representative stated that the claim was received and that it was delegated the claims adjuster *********************. For the best results I should check my online account for current updates. Contrary to this contact no updates online or any attempts to contact me via phone and or email were ever received. May 6, 2024 as well as May 13, 2024 I called and both times I was transferred to the supervisor whom stated the claim would be escalated to *************, the claims adjuster for her to update the claim status and that someone would return my call within 48hrs. I never heard back from anyone. Again on June 6, 2024, I was met with the same dialogue, Your claim has been escalated to the department head and they have been notified to return your call within 48hrs. No reply by June 19, 2024, so I called back again and was routed to a supervisor that assured me that the claim was being escalated and that she was handling all the preparatory work to ensure things went smoothly and expeditiously as someone would be contacting me within 48 hrs. As of current June 25, 2024 there has not been any communication of any type led by Combined insurance. During the entire life of the policies, premiums have been paid and accounts have remained active.