Customer ReviewsforCombined Insurance Company

Very disappointed!!! I have paid accident insurance with them since 2020. You call they say they resolved cases in 10 to 15 days what a lie. I filed a claim on 6/12/24. Never heard anything. Then I call they will expedite my calls. Nothing. Now they said they don't honor the 10 to 15 business days. Waste of ************** They are completely ridiculous! Don't give your money away. 

Hello ****************; I am sorry for the delay in processing your claim. I have sent a request to the **************** team asking that this be expedited, and I hope that this will be resolved for you in a short period of time. If you need further assistance, please contact me at ************************************* Thank you, *****

First they try make you jump through hoops till get tried and give up on claim. Then after being told father in law passed away still took payments out of checking for three months. Then send paper bill. Know the man had passed.

Dear **************. I am sorry to learn of your father in laws passing. Our billing system automatically sends a paper bill when a policy is removed from the automatic premium billing, please disregard any notices that you may receive. If I can be of assistance with a claim, please provide email me at ************************************* with the name of your father in law, policy and/or claim number.

I am extremely disappointed with the service provided by [Insurance Company]. I filed a claim six months ago and have been met with nothing but delays and excuses. Despite providing all the necessary documentation promptly, my claim has still not been resolved.The customer service is abysmal. Every time I call for an update, I am either put on hold for an unreasonable amount of time or given vague responses that do not address my concerns. There seems to be a complete lack of communication within the company, as I am constantly asked to resubmit documents that I have already provided multiple times.After six months of waiting, I have yet to receive any payment or even a clear answer about the status of my claim. This level of inefficiency and unprofessionalism is unacceptable. I trusted [Insurance Company] to handle my claim with care and urgency, but they have failed miserably.I would not recommend this company to anyone. Save yourself the frustration and look elsewhere for your insurance needs.

Hello Seyedeh; I am sorry for the delay in processing your claim. I have sent a request to the **************** team in ****** asking that this be expedited, and I hope that this will be resolved for you in a short period of time. If you need further assistance, please contact me at ************************************* Thank you, *****

I have been waiting for my payout on my accidental claim since 4/2024. Its about to be July 2024.I have been on with three different agents for a total of 3 hours. I was promised they would find my adjuster and escalate the claim. There is no movement on my claim and I provided all the info from the ** and Surgeon follow up. ****** I need to find a different company. I would like to get in contact with the owner of combined life. I have asked on each call for the owner's info. They refuse to give me the info. No one should beg for reimbursement when they are hurting. They do not beg for my payment every month.

Hello ****************************; I am sorry for the delay in processing your claim. I have sent a request to the **************** team asking that this be expedited, and I hope that this will be resolved for you in a short period of time. If you need further assistance, please contact me at ************************************* Thank you, *****

Do not waste your money. The customer service *****, no form of communication and a bunch of lazy workers. Filed a claim and waited 3 month for a letter stating they're waiting to assign me a person.  

Dear ********************, We regret that you are disappointed, and we appreciate your feedback. We are always striving to improve. If youd like for us to call and conduct a further review of your claims, please email me at ************************************* with your, claim, policy, and phone number and best time to call. Thank you,

I have Combined Insurance and Ive had other supplemental coverage too. Honestly, this has been the only company that has paid me and my entire family. We love are agent and she helps get our claims submitted properly. No company is perfect. They are much cheaper than competitors too!

Hi ***, thank you for taking the time to leave a review. We are happy to hear that we have been able to assist your family with your insurance needs! Please feel free to reach out to us if you need any further assistance. Thank you, *******.

I filed a claim in May, 2024, I have uploaded all the documents the adjuster has asked for. I call sometimes 2x a day, staff keep giving me different explanations. Spoke to supervisors, just to get no where. I'm about to be on the street. Thought I could depend on the company for my benefits, been hungry, I have no where else to turn but to a lawyer now. They don't even keep you updated.

Hi ******, we are sorry to hear of the difficulties you have experienced with your claim. In an effort to better serve you, we have forwarded your comments along with a callback request to our ***************** Team. If I can be of any further assistance, please email me at ************************************* Thank you, *******.

Combined Insurance Canada: Back in 2019 I was sold a policy by their agent *******. She said if I was ever injured and could not work, this was a no nonsense no red tape insurance policy that would pay me $3500.00 per month if I could not work. Well I purchased it and have been paying on it for 5 years. I got into a car accident March 21 2024, hurt my neck, back, left arm and got a concussion. I tried to contact the agent who sold the policy to me, only to find out she no longer worked there. So with lots of other trouble and toiling I finally found Combined Insurance phone number. I called and Spoke with **** and ***** both were informative, the issue is, it was then I found out my policy only covers me if I am hospitalized. Since Covid Hospitals do not hospitalize anyone unless they are dying. I was disappointed to find out I was paying a policy for 5 yrs that was useless. I spoke with a lady in retention that kept bashing me over the head with the fact that I signed the documents and by signing I agreed to the terms. I said in the 56 yrs I have been buying car insurance I have never once read the contract because I depended on the professionalism of the insurance agent, and the 2 times in my life I have had to make a claim both times policy was just as expected. So the lady from ********* said make a claim and if that claim gets denied then call retention back and they would see what they could do. So today after getting my claim turned down I called Combined, they said a manager would call me back Surprise Still waiting no response. So I think I am going to go to a Lawyer and see if we can get a class action law suit going if you want to join me contact me tcctech974 at G M A I L dot com. I am in Medical treatment for 12 weeks(not hospitalized) in another city I cannot work till I am recovered. . I want them to honor my Claim, or refund my premiums, I am about to be evicted as I am behind on my rent, thought I could depend on Combined guess I was wrong.  

Hi *****, we are sorry to hear of the difficulties you have experienced with your claim. In an effort to better serve you, we have forwarded your comments along with a callback request to our ************************ Team. You will be contacted shortly. Thank you, *******.

I have been trying to gather information for my mothers closed life insurance account. We have called repeatedly and have yet to collect or receive the information. We need this information for ********* She is about to lose her benefits. Mom is now in memory care. We really need to get this settled. Please help us!

Hello ******, we are sorry to hear of the difficulties you are experiencing with your mother's coverage. Please email me at **************************************** with her policy number and preferred contact number so that we may be of further assistance. Thank you, *******.

Claim took over five months to process. I had to follow up many times as they don't update the portal and letters of action required take 2 weeks to deliver. Was paid much less than told I would by the rep who sold the policy. Waste of money after paying for over two years didn't break even on the claim. You're better off investing the money into a high yield savings account to use for emergencies.   

Hello ********, we are sorry to hear of the difficulties you have experienced with your claim. Please email me at **************************************** with your claim number and preferred contact number if we may be of further assistance. Thank you, *******.