269 Customer Reviews
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Review from Mark W
1 star06/29/2024
worst insurance group out there by far. If you see the name Kemper, run, in the other direction as fast as possible. even scoring 1 out of 5 stars left me feeling like I was giving them way more credit than they deserve.
Kemper Corporation Response
07/01/2024
Hello ****,Thank you for taking the time to write a review about your experience. We're sorry to hear about your negative experience. It's definitely not the experience we want anyone to have. We would like to assist you further, but are in need of further information. We have sent you an email and will await a response. Thanks.Review from Kal S
1 star06/24/2024
I was rear ended by a motorist insured under Kemper. The other party has admit fault. Kemper is refusing to pay my full medical bills. They claim they can counter my medical bills with "reasonable" accruals on their end and ask I call ****** and lower my cost of visits on the bill. I'm almost certain this is medical discrimination.Kemper Corporation Response
07/01/2024
Thank you for taking the time to write a review about your experience. We're sorry to hear about your negative experience. It's definitely not the experience we want anyone to have. We would like to assist you further, but are in need of further information. We have sent you an email and will await a response. Thanks.Review from Karla R
1 star06/07/2024
My daughter passed, everything was submitted and I called yesterday and was told that the processing procedure was FIRST COME, FIRST SERVED. How does that happen, should I have asked my daughter to die sooner? I have her children now and can't financially do anything special because I had to take care of my ONLY child. The policy has been paid off in full for decades. Please explain how a human being and company allow someone to say thatKemper Corporation Response
06/10/2024
Hello *****,Thank you for taking the time to write a review about your experience. We're sorry to hear about your negative experience. It's definitely not the experience we want anyone to have. We have escalated your concerns for review and someone will be in contact soon. Thanks!Review from Joshua P
3 stars06/03/2024
I AM ON THE FENCE....I was extremely happy at my "full coverage on two pink slip owned vehicles one being a classic" being only $172.00 a month. I was however involved in an auto accident I was not at fault and lost everything on one which I made a claim and I was shocked that they paid $15,000.oo to the guilty party since they received injuries, rather than reimbursing me for my losses while they go to court against her insurance company. I have had some life changes and no longer have documents with things such as VIN #'s which they say I need to provide in order to tell me what's going on with my claim and they locked out the agent that linked me up with them so I was unable to retrieve vin numbers through the office. I feel abandoned as a consumer when the law was on my side and am disheartened at their quickness to cut a check to the guilty party while leaving the policy holder in limbo since 2022Kemper Corporation Response
06/07/2024
Hello ******. Thank you for taking the time to write a review about your experience. We're sorry to hear about your negative experience. It's definitely not the experience we want anyone to have. We would like to assist you further, but are in need of further information. We have sent you an email and will await a response. Thanks.Review from Dan J
1 star05/21/2024
My company has a 2017 Chevrolet Express van with commercial insurance. Someone drilled a hole in the gas tank to steal the fuel. We had no choice but to get the vehicle into the shop and get the fuel tank replacement immediately. The repair bill was $2500, that included a new oem tank from the dealership. (quickest fuel tank available). Submitted the invoice to the insurance company and they only paid $1,131 because they found a used fuel tank at a wrecking yard for $385. Is that what adjusters do now adays, search wrecking yards? Then pay claims based off of used parts they find online? Then what happens when the used part fails, we are stuck paying for something that wasn't done correctly in the first place.Kemper Corporation Response
05/28/2024
Hello ***,Thank you for taking the time to write a review about your experience. We're sorry to hear about your negative experience. It's definitely not the experience we want anyone to have. We have escalated your concerns for review and someone will be in contact soon. Thanks!Review from Victoria B
1 star05/17/2024
They agents dont even come pick up the premium the always rewrite people policy or let it lapses they dont contact you when its due they **** they dont care about customer service they care about only they pay check Im am a former employee they or not right to they customersKemper Corporation Response
05/20/2024
Hello, ********. Thank you for reaching out, we are looking in to your your concerns.Review from ANA L
1 star05/11/2024
I am working with one of your adjusters now on an active claim. My car bumper needed replacing. The process dragged on because your supplier is very bad quality. The part was returned THREE times, and the car was in the shop for three weeks. Now you are telling me that you will not cover the full cost of the rental. I will not accept any less than the offered $25 daily for every day that car was unavailable to me and in the shop. (that is $525) Never in the 15 years of experience with machines did I have to return a part three times. I work with automated cutters - which are precise machines (with 1/64 tolerance). A bumper is not a complex part that has to move or perform any other mechanical function. It is unreasonable that your supplier would be so low quality - that the part would get returned thrice. You are cutting corners and saving money at the expense of other people. Someone, ANYONE, please take accountability. And please ask your adjusters to email back people.Kemper Corporation Response
05/13/2024
Hello ***. Thank you for taking the time to write a review about your experience. We're sorry to hear about your negative experience. It's definitely not the experience we want anyone to have. We would like to assist you further, but are in need of further information. We have sent you an email and will await a response. Thanks.Review from Angela G
1 star05/10/2024
This company is the worst company ever. I'm changing my life insurance. They very slow to respond to requests. My property manager is still looking for the paperwork from them for my recertification. They have often lost my policy card that I send them. & Sometimes I have to call them to ask them to return it. I wouldn't recommend this company ever. I can't even get a hold of my agent either.Kemper Corporation Response
05/13/2024
Hello ******,Thank you for taking the time to write a review about your experience. We're sorry to hear about your negative experience. It's definitely not the experience we want anyone to have.We have escalated your concerns for review and someone will be in contact soon. Thanks!Review from Zaira S
1 star04/18/2024
I have never encountered a more unprofessional and unorganized company before. I currently have a open case with Kemper regarding my 2023 Chevrolet truck that is now a total loss due to an accident. This process has been the most stressful insurance claim I have ever gone through. I have had the most disrespectful adjusters like ************************* Ext *******. I called because its been more than a week and I have gotten nothing resolved and no call back, I finally got a hold of him after 1 entire week ******************* to leave me talking on the phone and hanging up on my face. I am completely in regret that I had my full coverage with Kemper, it has been a complete nightmare.Kemper Corporation Response
04/19/2024
Hello *****,Thank you for taking the time to write a review about your experience. We're sorry to hear about your negative experience. It's definitely not the experience we want anyone to have. We have escalated your concerns for review and someone will be in contact soon. Thanks!Review from John S
1 star04/17/2024
I was in a car accident on Valentine's **** I tried to get a hold of my adjuster many times. I left her my name and number. She never called me back. I had to call customer service. For them to get ahold of her. When she called me. She was so rude and non helpful, she had the biggest attitude. So I would rate there service a big fat 0 if I could.Kemper Corporation Response
04/19/2024
Hello ****,Thank you for taking the time to write a review about your experience. We're sorry to hear about your negative experience. It's definitely not the experience we want anyone to have. We have escalated your concerns for review and someone will be in contact soon. Thanks!
Customer Review Rating
1.02/5stars
Average of 269 Customer Reviews
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