Business ProfileforGreat Northern Insurance Agency, Inc.

I am writing to formally file a complaint against your company regarding the extremely poor handling of my reimbursement request for a rental car, as well as the lack of proper customer service provided to address this issue in a timely manner.On 4/29/24, I submitted the required documents, including a policy report and a copy of my rental car receipt, to the email address provided by one of your representatives. Following this, I received an email confirmation on 5/1/24, stating that my request was being processed. However, as of today's date, 6/29/24, I have yet to receive my reimbursement.Upon following up with your company, I was given conflicting information by different representatives. The first agent claimed no notes of reimbursement were found in my file, while the second representative admitted that the reimbursement was mistakenly sent to the wrong company, resulting in further delay. I was informed that I would have to wait an additional 30 days for the correct process to take place, despite already waiting for 60 days.Furthermore, when I requested for the process to be expedited due to the inconvenience and urgent financial needs, I was informed that this was not possible. Additionally, when I tried to cancel my policy on 6/30/24 and requested an expedited processing of the cancellation due to the circumstances, I was told that it would still take 30 days for the request to be completed.The lack of efficiency, accountability, and poor customer service demonstrated by your representatives has been extremely frustrating and unacceptable. I demand immediate action to rectify this situation, expedite both my reimbursement and policy cancellation, and provide compensation for the inconvenience caused.Failure to address this issue promptly and appropriately will force me to escalate this matter through legal avenues and regulatory bodies.