Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Kin Insurance has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileKin Insurance

            Insurance
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            222 Merchandise Mart Plz Ste 228

            Chicago, IL 60654-1103

            Visit Website
            (855) 717-0022

            Customer Reviews

            4.65/5

            Average of 1,020 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            70 complaints closed in last 3 years

            16 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 3/5/2021

            Years in Business: 8

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Kin Insurance is a direct-to-consumer home insurance company that provides home insurance, mobile home insurance, landlord insurance, condo insurance, and flood insurance. It currently serves Florida and Louisiana and plans to expand to 43 additional states.

            Business Details

            This is a multi-location business.

            Find a Location

            Kin Insurance has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              222 Merchandise Mart Plz Ste 228, Chicago, IL 60654-1103
              BBB File Opened:
              6/12/2018
              Years in Business:
              8
              Business Started:
              4/23/2016
              Business Incorporated:
              4/23/2016
              Accredited Since:
              3/5/2021
              Type of Entity:
              Corporation
              Business Management
              • Sean Harper, Co-Founder
              • Mr. Lucas Ward, Co-Founder
              Contact Information

              Principal

              • Sean Harper, Co-Founder
              • Mr. Lucas Ward, Co-Founder
              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Insurance companies

              Customer Complaints

              70 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/25/2024

              Complaint Type:
              Product Issues
              Status:
              Resolved
              I was initially lied to about the cost of the policy. I canceled the policy, which took too much explanation on my part. This policy was finally canceled, prior to the date initially set by Kin insurance for payment. Then I find out someone at kin insurance had my existing insurance, which was ********, removed from my mortgage company and placed themselves on my mortgage and had billed my mortgage company. I did not authorize this! I have contacted kin insurance and was told i would receive a refund but this has not happened yet. I would like to also know what legal action I can take.
              Read More
              Read 69 More Complaints

              Customer Reviews

              1,020 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Theresa F

              07/18/2024

              Fast and friendly and fair priced Insurance! Love that it is private insurance and not a broker I was dealing with! Agent ****************** was fantastic! Explained everything and went above and beyond helping make sure everything was accurate!Thank you so very much!

              Kin Insurance Response

              07/19/2024

              Hi *******- We aim to provide every customer with a positive and easy homeowners insurance experience and are happy to read ******* did just that. We appreciate your feedback. Welcome to Kin!
              Read 1019 More Customer Reviews

              Local BBB

              BBB of Chicago & Northern Illinois

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.