Business ProfileforEarth Class Mail Inc.

Earth Class Mail is in violation of CA Business and Professions Code ***** SEC 2, 4 by not notifying me in writing about upcoming automatic renewal fees and not providing a clear and conspicuous option for me to cancel the services on my own through their product.My requests for copies of the billing statements that should have been sent prior to the automatic renewal transaction have gone unacknowledged. There is also no way to track upcoming fees in their product.Discouraged by this lack of transparency but also compliance with CA law, I attempted to close my account. However, I was not able to do so at will, and without engaging any further steps that obstruct or delay the consumers ability to terminate the automatic renewal or continuous service immediately. Rather, I had to take several additional steps to exit the Earth Class platform, open an email platform, initiate a new email, ask specifically for help to cancel my ECM account, and then await a reply. After which, I had to click a subsequent link in that reply and then able to cancel. Their marketing emails do not offer the required unsubscribe or privacy request links.Ive sent 8 total emails to try to reconcile this matter, several with ***********************, their manager of customer care who has only finally indicated that my account is cancelled and that no further charges will be made. Im dubious since I am still receiving notifications that they are still processing my mail.As Im writing this Im also now concerned about the potential for an infraction at a federal level including tampering and/or fraud. In two instances, their automatic drafts from my bank incurred $33 overdraft fees. Id linked a bank I didnt think would be charged and thus did not maintain the necessary funds ECM assessed. Account belonging to ********************* and customer ticket: #******. Business charges totaling $331.08 and bank fees of $66.I request a credit to my card ending in **** = $397.08, please.