Business ProfileforNuwave Cleaning Solutions, LLC

When Nu Wave Cleaning cleaned the home we are selling on Friday, 9/1/23, they gouged the wall by the refrigerator and did not clean the oven. Rather than take responsibility, they told me in writing that their staff never makes mistakes, so the photo proof of the stove and the ***** means nothing to them. As a manager myself, it is insulting to claim that the people you manager are perfect. Further, when I walked through the kitchen for my inspection they stationed one of their men in front of the ***** so that I would have had to have ordered him out of the kitchen to see it. If you are foolish enough to hire these people, apparently, you will have to order them off the premises to prevent them using their bodies to prevent you from seeing damage. During scheduling, they told me in writing that I was in "good hands" and assured me all appliances would be cleaned. They did not even bat an eyelid or deny that they failed to clean the oven. They tried to blame me for the damage they created and for believing their lies, because I did not clear them out of the kitchen and out of trusting them did not bother to look in the oven. I can now see that I was very gullible. I hope that the BBB resolves this, because I have been trusting BBB which is how I found Nu Wave. If this complaint does nothing, I will know that the BBB is not worth using, because the BBB steered me to these people to begin with. But I am hopeful BBB will resolve this claim.