![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforMatrix Sciences International
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Matrix Sciences (formerly Contract Testing) engages test participates on behalf of clients to collect consumer feedback and insights. Prior to engaging in this company's studies, participants are told they will be compensated with a monetary value upon completion of a test study. However, a prepaid **** card from "People's Trust" is provided with only 2-3 months validity. Through inquiry to the *********************** prepaid **** cards are not subject to gift card expiry laws and therefore the card can lose its value after expiry.I would like to file a complaint regarding the lack of transparency on the compensation method through a "soon to expire gift card" which causes boundaries to spending, versus cash or direct deposit. As a consumer participating in this company's activities, the compensation has not been provided in a fair and accessible manner.Business response
05/20/2022
Please see attached*Customer response
05/20/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.