Business ProfileforFidelity Life Association

I've been a customer making payments since 2008. An auto payment was declined for insufficient funds and was cleared. Due to the time, the agent I spoke to on the phone needed to make 2 payments to catch the policy up which cleared. I told her if she could put back on auto draft and she said she would. *** and Feb 2024 were drafted fine. Dec was missed, Fidelity error and they are canceling out the policy. I admit I am not on top of mail that comes ***** however, this the Fidelity Agents mistake not mine, if they needed December, should have just requested it while I was on the phone and could have done 3 payments. So about 15 years of payments to a policy that is now "lapsed" due to Fidelity Agent error ... Seems like a simple error on their part, but now I'm supposed to wait to get papers from an Underwriter ... So now for your mistake, you may "rewrite" my policy with a higher payment due to me being 15 years older! I'll likely be paying 6-10 times more due to this negligence on Fidelity's part. This is why Insurance companies get a bad reputation, deservingly so. No luck trying to resolve with ***************** just seems like they cover for each other. Would love to hear from Fidelity before pushing this up.

Hello ******,I am looking into this matter, I will be reaching out to you personally when I have more ************************************* Thank you!