ComplaintsforLoadsmart

• Initial Complaint

  12/14/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I was told the load drop on 11-29-2023 which you can see on rate confirmation I get there on 11-29-2023 and the people tell me my load don't drop until 9am the next day 11-30-2023 so remind you I sighed rate confirmation to drop on 11-29-2023 so they held my truck and trailer up until the next day I told loadsmart I charge them $250 for holding up my equipment because I had to cancel a load I lost money $550 they told me yesterday it was approved on Monday that just passed I asked them to send me the new rate confirmation so I can get paid and they refused one guy claimed the sent it already I told him I didn't receive it to resend it and now they ain't responding to my emails which I have all 90 of the emails talking about the situation...I just want my money which $250 is less than half of what I lost $550

  

  Business response

  12/21/2023

  Loadsmart Accounting has been in contact with the Complainant and their ***************** to resolve this matter.  A revised invoice was needed from the factoring company in order to issue the payment.  The revised invoice has been received and payment has been approved.

  Customer response

  12/28/2023

   
  Complaint: 21006265
  
  Yes they finally paid my money but they won't without yall contacting them.  Thanks alot ..they kept telling me to tell my factoring company to send them a invoice so they could pay me asap .but at same time just like my factoring company said they need the broker to send me or them a new rate confirmation with the pay on it they just can't send no invoice without a rate confirmation and the brokers know that ...they were just kept giving me the run around even after **** contacted them until I said the next step I was gonna do was contact their insurance bond to get my money and only then they sent my new rate confirmation and my factoring company invoice them and then I finally got my money so if you ask me they need the complaint on their website because they full of it ...but yes I got my money thanks again.   *************************************;

  

  Business response

  01/08/2024

  Complainant has confirmed receipt of payment.  No further action is needed.

  Customer response

  01/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  10/06/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Load scheduled for 7PM, arrived to shipper within 5hr check-in window, shipper says load is scheduled for 11PM!5 transfer, 4 times being hung up on, one rep said "stay there, you will be loaded at 7", other said "will you still take the load if it is @ 11?".**** was booked A DAY BEFORE. ****** knew very well when the shipment was due and if it changed -- NEVER cared to notify.Requested extra $150 to do the load? DENIED. TONU? Denied! Who's at fault? CARRIER! Because the carrier arrived "early"! Lied about calling our driver who "cursed" her out -- driver speaks basic English and NEVER received a call.Clearly they do not care about the customer or carrier, will not pay even peanuts for extra work/wait, will lie clearly and treat you like garbage without 0 regards.NEVER DO BUSINESS WITH LOADSMART

  

  Business response

  10/07/2022

  Loadsmart as a Broker hired V & Z Transport LLC to move a load from *********, ** to ***********.  Per the rate confirmation, V & Z Transport LLC was supposed to pickup the load on 10/6/2022 @ 19:00.  V & Z called the shipper without permission and asked them if they could arrive early.  V & Z followed the shipper's instructions and arrived five hours prior to their set appointment.  Later, the Shipper shifted the pickup appointment to 2300.  V & Z Transport notified us for the first time that their driver was already at the shipper and that the load would not be ready until 2300.  V & Z then demanded that we pay them extra money $250.00 because of the appointment change.  Our representative that was speaking with V & Z employee was subjected to foul language when V & Z employee became upset.  We do have the recording of the conversation, if needed.  We tried to reach V & Z by phone but no answer.  An email was sent to V & Z explaining that they chose to arrive early and that we would not be paying the extra charges of $250.00.  We also inquired if they wanted to remain on the load and pick it up at 2300.  We received an email response from ***************** upset about the change in appointment times and stating "From BBB to FMCSA to other relevant circles I will make this known.  I will invoice you and I will ensure never to do business with Loadsmart again." The carrier was taken off of the load.  Loadsmart had to hire another carrier to move this load.

  Per the Loadsmart User Agreement that all carriers must sign to do business with Loadsmart, Carriers are not allowed to directly contact our Shippers, Consignees, or Customers.  They are to communicate directly with us.  Carriers are also instructed to follow the instructions on the rate confirmation and to contact us directly with any concerns or issues.  

  Even though this carrier violated our user agreement and did not follow instructions, we did agree to pay the Truck Order Not Used (****) amount of $150.00.  This amount of $150.00 is standard for ****.  An email was sent to V & Z Transport on 10/6/2022 advising that the **** was approved and requested their invoice from them.  Once the **** invoice in the amount of $150.00 is received, we will issue payment to V & Z Transport in accordance with our normal payment terms. 
  
  Supporting backup is attached.

   

• Initial Complaint

  07/28/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  We asked for a quote and once they provided we told them to confirm in writing, once we received quote in writing from them we immediately told them NOT to send the truck, it was too high. They sent the truck several hours later and we told them we did not need the pick up as told them to cancel, they billed us for that. On top of that the truck they sent was STOLEN, we got a call from the owner of the unit telling us not to load that truck as it has been stolen form him.********************* is the representative that did not care, kept replying emails from clean emails so the history and the email thread did not show and never replied back.Do NOT do business with Loadsmart, they cheat you into giving you a lower price, once you book they don't sent trucks and leave you waiting, then they send once you have food another carrier and **** you.

  

  Business response

  08/02/2022

  On 6/28/2022, ******************* requested a quote from Loadsmart.  On 6/28/2022, Loadsmart booked the load and a truck was dispatched to the shipper as requested.  To our knowledge, the trucking company who arrived to pick up & deliver the load was not using a stolen truck. Bioplanet gave the load to another trucking company.  ******************* advised that they had attempted to cancel the load by email.  The cancellation request emails were not received.  ************** was advised that they would be invoiced for the truck being sent to the Shipper and not used.  On 7/28/2022, an invoice in the amount of $150.00 was sent to *******************  No other charges were invoiced to *******************  As of 8/2/2022, the invoice has been cancelled due to the miscommunication with the booking and cancellation of this load.  The Complainant did not provide their name in this complaint.  Therefore, contact by phone or email was not made to the Complainant.   

  Customer response

  08/09/2022

   
  Complaint: 17636823
  
  I am rejecting this response because: we have not received the cancellation of the said invoice, we have requested it many times since their response, but they are always bait and switching their customers, we do have proof that all emails were sent to TWO representatives to cancel the load and they acknowledged receipt, then they invoice.

  They are giving low and wrong quotes for loads on their website and then cancel when we are ready to ship and are left without truck as they say the price quoted on their website is always lower than the market, then why do you quote on your website and send order confirmations? They always say one thing and do the other, we have not received confirmation by email directly from their accounting team stating that the invoice has been canceled.

  
  Sincerely,
  
  Bioplanet Corp

  

  Business response

  08/12/2022

  The original invoice #******* dated 7/28/2022 and the updated invoice #*******-1 dated 8/1/2022 are attached.  The updated invoice shows the cancellation of the charge.  The updated invoice showing the cancellation was not emailed to your company because a response was provided on this website.  That was an error on my part and has been corrected.  The revised invoice is attached here and it will also be emailed directly to your company by our Accounting Department.  

  Customer response

  08/16/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Bioplanet Corp

• Initial Complaint

  03/07/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I CARRIED A LOAD FOR LOAD SMART ON TUESDAY FEBURARY 22, 2022 FROM FLORNCE SC TO ***********. ONCE IN MCDOUNGH THE LOAD WAS REJECTED AND THE BROKER HAD NO INFORMATION ON WHAT TO DO NEXT SO THEY ASKED ME TO WAIT. I WAITED FROM TUESDAY UNTIL FRIDAY AND WAS TOLD BY EMAIL ON FRIDAY TO REDELIVER THE LOAD TO ********. ONCE BACK IN ******** FRIDAY THEY DID NOT HAVE A RETURN NUMBER FOR THE PRODUCT AND ASKED ME TO WAIT AGAIN. ON MONDAY FEBURARY 28TH LOADSMART EMAILED ME AND ASKED IF I COULD DONATE THE PRODUCT SO I DID THAT AND NOW THEY ARE REFUSING TO PAY ME FOR 6 DAYS OF LAYOVER, STORAGE, AND REDELIVERY FEES. COMPENSATION WAS AGREED BY ********** (THE CUSTOMER) FOR $250 A DAY LAYOVER AND $100 A DAY STORAGE HOWEVER LOADSMART (THE BROKER) ONLY COMPENSATED ME FOR 3 DAYS. THATS $300 FOR STORAGE AND $750 FOR LAYOVER. STILL OWING MY COMPANY FOR 3 DAYS OF WORK TOTALING $1050.

  

  Business response

  05/05/2022

  The above referenced complaint has been resolved with the Complainant *******************************.  We paid $1,050.00 which was owed to her on load #*******.  I just spoke with her and she confirmed receipt of the payment.  She stated that she is satisfied with the resolution. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩