ComplaintsforMachine Tool Bids
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Complaint Details
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Initial Complaint
06/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We purchased a 2009 *************-12 machine in April 2024, a video was provided of the machine which shows it moving and "running". When we received the machine we put it in the location it was going to be in and it sat for about a month while **** registered it to us. **** then came out to inspect it. The past couple of months this machine has had multiple parts replaced because it was in such poor condition. But according to MTB it was "working" and "running" when it left there facility. The description for this machine stated it was in great working condition, which led us to believe we can turn it on and start using it. That wasn't the case at all! We have put already half the amount we bought it for in parts and labor. When I spoke to ****** which is the Office Manager, all she can say is that "its a used machine what do you expect", which we get but it was advertised as "great working condition" which it clearly is not. We are 2 months into having this machine and we have still not used it, its still getting new parts almost every day because the **** technicians keep finding things wrong with it. I asked that they reimburse us at least for parts purchased already or $30,000 to be fair. Since then I have apparently been blocked or they are screening the calls. No one one answers nor do they respond back to emails. This company is shady in how they sell/ run their business or they need employees that know what there selling or marketing!Initial Complaint
08/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Purchased Used machine 6-2-2023 when received parts were missing that are critical for use. Stated they have been giving runaround every sense. Told i had 30 day warranty paid ******* I Offered for them to give ******* back and come *************** , just to resolve this.Initial Complaint
02/15/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I purchased a microscope on 11/9/21 and paid them an additional $92.48 for packing and shipping. It was a delicate precision instrument which weighed approximately 60 pounds. They or their representative literally threw it into a box with no padding of any kind. It was completely destroyed by ****** Every single part of it was broken, smashed or cracked. After many complaints, ******************************* filed a claim with ***** who denied the claim. I have since spoken to her and her supervisor, ********* who is not returning my calls. This has been going on for over 3 months now. I simply want a refund. Thank you.
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.