Hi,
I am reaching out because I see with my complaint, I was given 30 days to respond and you all just closed the complaint before I got a chance to respond to them because I am not satisfied with their response because they lost or stole my package. They stated they scan prepaid labels and my label was a prepaid label from The Real Real. They were supposed to scan it in AND package it and she never did after saying I was all set.
I chose Option 2 which is free packing and shipping. In the screenshot below it specifically states 3. The associate will pack and ship your items for free so what they said in their response about not packaging for free is false and the lady was able to do it when she said I was good to go after my label printed out her printing label machine. They just needed to do that and scan my package in but it was never scanned in when she reprinted my prepaid label. It was either lost or never packaged and stolen from an employee. If you try tracking it, all it says is label created as shown in the image/s below. I just want my $252.82 back that I paid for those heels.
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Regards,
****** P.