17 Customer Reviews
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Review from Robert G
1 star07/24/2024
Used to be so good. Purchasing in *****/****** area. I have had no luck for about 7 or 8 months now. Pineapple Express was so wet it would not burn. TK91 dried out in 1 day, no potency at all and tasted like lawn clippings. High Supply is no better. I got janked on an entire OZ of dried out shake trash. Tried a 1/4 of flower twice after that, tasted like chemicals, was not mature or potent. What happened to this company? I feel like you guys owe me about $200.Review from Angie H
1 star07/17/2024
Bought 3.5 gram Creso Bagel Flower today @ Fluent in **********..When I opened it the seal was already broken an I noticed it looked short.. So I weight it 2.3 grams.. short 1.2 grams ..Creso u got a thief.. ?????..Highly ****** wasn't a cheap 1/8th..Review from Dave C
1 star05/05/2024
Got shorted almost 4 grams on my order and the worst part is the location in ******** ******** will not answer their phones no matter what options you choose.Review from Byron v
1 star05/02/2024
they will sell you unusable product and then refuse to reimburse you. i spent an entire birthday present of cash on flower and it REEKED of mold, i tried a bowl anyway to see if i was smelling it wrong and it made me sneeze, cough, have a headache and my nose started running. i brought it back to them in the same package and bag just a few days later and they refused to fix the issue. i was out a good chunk of money. i use marijuana as my primary medication and was also out my medication. they refuse reimbursement but also insisted they'd fix it by offering me a discount on future purchases. not only did i not ever want to take my chances on their weed again (i had gotten moldy mildewy weed from them several times before) but i was put off by corporate's refusal to help. Florida isn't the best place for marijuana production or storage because of how humid it is, mold will happen. but to be selling your ILL , disabled, and elderly patients weed that can make them more sick and then flat out refusing to return your money even when you have the product in front of them is not right. they are not worth risking spending money at. if you do - insist on being able to check out and smell the product before you leave the store.Review from Cheyenne S
1 star03/31/2024
If you're lucky enough to actually get a cart in the package, (because sometimes you open the package to NOTHING inside) then you're super lucky if the cartridges aren't broken and leaking. You pay for nothing half the time.Review from Sharon W
1 star02/10/2024
I was a customer until today I went in today and I was using my debit card and my total was ***** cent and they wanted to change me ***** dollars for using my card and give me back 6 dollars and some change ok for one that don't make sense why am I giving you extra money for using my card and paying all that all high taxes on the weed and some of they weed is terrible and they short you on the weed you buy so I'm telling people don't go there and this not the first problem I have other problems I will not recommend them we just got a new dispensary I going start going there.Review from Vaughn M
1 star02/09/2024
I thought I had bought 28g of *********************** flower at 29% THC content. I asked the Bud tender not check and he brought out a canister and showed me the label then he went back into the restricted area. When I then said it was fine, I waited a few minutes and he called me up with my order already bagged. I paid and left and didn't open the bag till 2 days later as I didn't need to open it right away. When I broke the Matter white strip seal and opened the canister it was completely empty, with cannabis dust residue as the only contents. I didn't clean anything, I wanted to let them see what they gave me. I called Sunnyside and spoke with a rep who told me to return the canister and bring the receipt. When I showed up the manager took the canister into the restricted area. then he returned he said he could not refund my money but could offer as discount. That's not what I paid for, getting an empty canister paying for it and then having to pay a second time for a discounted ounce. They failed. The store manager said to contact Matter directly, which I did by email and have not heard back anything. Unfortunately a good concept , but poorly executed. Terrible customer service.Review from Sean H
1 star01/08/2024
I bought some jet fuel gelato from ******* dispensary in ****** last month. It smells and tastes like worm castings and has white powdery mold on it. I contacted them and it took well over 48 hours for them to respond. If you have a chance, grow your own because I'm tired of paying high prices for moldy medicine. I'm a medical cannabis patient on disability and I can't afford to buy low quality and moldy medicine anymore. I'm still waiting to hear back from them, to see about some sort of replacement which I really don't want because I don't want to take another chance of getting sick from the medical cannabis in ********.Review from Gage H
1 star10/09/2023
I am writing this to inform you of my frustration with this company and lack of professionalism and communication. I do not understand how I was able to get an interview, an offer hire email, and told to jump through hoops doing badging and finger printing that I had to pay out of pocket for, just to be told in an email "there is no open availability for positions at the moment we are working on finding availability it could take several weeks". I made sure everything was taken care of on time on my end just to be told that I have to wait around with no definite answer or no known date/time for me to start. I put my 2 weeks in at my other job in order to be able to start this job on schedule, and its been almost a month since I was "hired" at sunnyside with no start date yet. I have no source of income for my bills now because of this company and now I have to find an immediate job otherwise I am financially screwed. I feel used and I feel lied to. I am in a bad amount of stress because of this and you people need to be told that you are heavily responsible for that. Thanks for making life just a little bit harder for me. On top of that, just this morning I received an email stating "we have rescinded the offer good luck on future employment", so thanks for wasting my time and leading me on.Review from Toni C
1 star07/17/2023
Around 9 am visited the ************** location to buy 3.5 g of terrapin key lime *****. My phone was in my ********* was reading a text on my phone that WAS IN MY PURSE and the security guard came out screaming how Im on my phone and I cant do that and that made me very uncomfortable. I looked at the cameras he was looking at and their so grainy there is no way he could have seen what I was doing in my ********** WHY ARE YOU LOOKING IN MY PURSE IN THE FIRST PLACE! Im black & there was a white guy at the counter using his phone that was in his pocket and when I told the manager he yelled at me how I was being difficult letting the white guy continue to use his phone while in his pocket. Im so tired of the white supremacy in ********** and today it was on full display. Im black walking in with ************************* sneakers true religion jeans and a fendi bag, when I walked in I smelled like money. They should be rolling out the red carpet for me to empty out my wallet but because Im black Im immediately the bad guy so I get disrespected while this white guy in front of me counting pennys to pay for his weed is allowed to break all the rules. Whats good for the goose has to be good for the gander, if a rich beautiful black girl cant read a text on her phone thats in her fendi purse a white guy who looked like he hasnt taken a shower in months shouldnt be able to use a phone thats in his pocket. My name is *******************!
Cresco Labs, LLC Response
07/21/2023
Hi ****, We appreciate you bringing this to our attention. Your concerns have been escalated within our internal teams to be addressed with urgency given the nature of your review. Please know that Sunnyside* has a zero-tolerance policy towards discrimination of any kind by staff or visitors to the dispensary. Our ************ dispensaries also prohibit the use of cellphones or the use of recording devices in the facility for patient safety and confidentiality purposes. We strongly urge you to reach out to our **************** teams sending a message via sunnyside.shop/contact. A member of our team will reach out to you directly by sending an email to what you have provided in this review. We look forward to connecting with you soon. ************** Leadership
Customer Review Rating
1.06/5stars
Average of 17 Customer Reviews
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