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Complaint Details
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Initial Complaint
02/14/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I had an order with Sunnyside but when I added the items to the cart, the prices were VERY different. I contacted Sunnyside through email regarding my issue with the prices. When I finally got a response, it was too late to go. So I decided to go the next day, less then 24 hours by far. I got nothing but the run around for 15 minutes and even though I had an email stating I was going to get the proper prices I did not. Not only did they not honor the prices on the website, the manager was rude and an all around B. What I would like is for them to honor the prices I have pictures of and the discount that was offered that day. I also would like to be credited for my time and travel there.
Business response
02/17/2023
Hi ******,
We are sorry to hear that we missed the **** with making this right when you returned to the dispensary. It appears as though there may have been a small miscommunication between our teams at the time.
Your inquiry, 437369, has been escalated for additional internal review and will be updated by end of business day today. We ask that you allow our team the opportunity to review your information sent over in this inquiry so that we can provide an appropriate resolution for you as soon as possible. Please refrain from continuing to open new support tickets so that we can consolidate all communication in an effort to prevent further confusion. A member of our team will be giving you a call this afternoon to confirm next steps.
We appreciate your patience while working through this website error.
Thank you,
Customer Care Leadership
Customer response
02/17/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is laughable. The only reason I am letting this go because the 5 dollars for m time wasted was so ridiculous I couldn't stop laughing. They did however give me the ************.
Sincerely,
*****************************
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.