ComplaintsforBetaTesting
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On December 15 I took place in a test on the website betatesting.com, with the agreement the I would be payed within 7 days of completion. It is January 2nd and I still haven't received my payment, I have sent a email on the 22nd with no response and sent another email on the 27th. I tried using the live text help on the website but was ignored everytime.I would to receive contact from the business and help with my payment issue.Business response
01/03/2024
Our team was away on Christmas / New Years holiday when receiving this user's email and had not yet had time to follow-up. We sent an email to this user yesterday and we have not heard back with any response.
Customer response
01/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
11/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On October 20, 2023 I completed an online survey/betatest with BetaTesting.com. I was to be paid $50.00 for that survey which was added to my Betatesting.com account However, for the past month, I have been trying to get either technical help or customer service help, because I cannot transfer my account balance to Paypal. Due to some kind of error, I have not been able to receive the text messages generated from Betatesting.com in order to transfer my balance out of their website to my PayPal account. ***** has responded to my inquiries, and I cannot therefore access the money due to me. There has been no communication whatsoever in how to remedy this.Business response
11/21/2023
To whom it may concern,
We conduct user research services, and this is a user research participant that has submitted a complaint because they are having difficulty receiving a text message to validate their account. This is not an issue with a customer, but a technical issue for a user of our website. We are now reaching out to this participant to help them through email. We did not receive any previous emails and we now have uncovered them in our spam folder. It seems all of the emails went to spam because they had nothing in the "subject" field of the email.
Customer response
11/21/2023
Better Business Bureau:
I have been in contact with the company in reference to complaint ID ********. They have worked with me to solve this problem.
Sincerely,
*******************
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.