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Find a Location

C & R Research has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • C & R Research

      150 N. Michigan Avenue, 34th Floor Chicago, IL Chicago, IL 60601

    Business ProfileforC & R Research

    Market Research

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    150 N. Michigan Avenue, 34th Floor Chicago, IL, Chicago, IL 60601
    BBB File Opened:
    7/12/2004
    Years in Business:
    64
    Business Started:
    1/1/1960
    Business Incorporated:
    12/28/1960
    Type of Entity:
    Corporation
    Alternate Business Name
    • Creative & Response Research Services, Inc.
    Business Management
    • Ms. Robbin Jaklin, President
    • Mr. Scott Hierbaum, Corporate Secretary
    Contact Information

    Principal

    • Ms. Robbin Jaklin, President
    • Mr. Scott Hierbaum, Corporate Secretary

    Customer Contact

    • Mr. Scott Hierbaum, Corporate Secretary
    Additional Contact Information

    Fax Numbers

    • (312) 527-3113
      Other Fax

    Phone Numbers

    Website Addresses

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/23/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    I have unsubscribed to their email list a total of 9 times in the past several months. They are not honoring my requests even though it says my requests have been processed every time. It has officially become harassment at this point. I am requesting to be formally removed from their data base.
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Tom R

    1 star

    01/17/2024

    They have a lot of surveys out there on survey panels, youll complete them and get DQd at the end. They get your data . Theyre extremely rude if you inquire about it . I had an employee tell me once they had no way of knowing if your survey was complete , even with the **** Months later , another one said they could find out , but dont want to because the panel is responsible for incentives . Its all a racket , like most market research . Brands that use companies like this risk sullying their image having their names associated with them . They get people, usually down on their luck ,that join survey panels for $50-100 per month extra money and just rake them across the coals . Theyll use them for data , take that data and manipulate it themselves and sell it to the brand that paid them no telling what for it .

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