Business ProfileforNielsenIQ

The study number that I am referring to is 221370-2001.. i had completed a survey through pinecone Research and was chosen to test incontinence underwear for one week and the incentive would be $50 which I would receive in a few days after I completed the after use survey, which I did that on August 16th. Well I got a notification on August the 16th that points had been credited to my account for the doing the survey and I got on there and I only had 300 points which was only $3. I am including screenshots where I have relentlessly tried to get a hold of someone in support and all I get back is to send to study number, but the study number is already submitted on the ticket because they have you choose a study number when you're submitting a support ticket. It says in big bold letters on their insert that they sent with the product that I tested, it says a few days after completing your interview you should receive your incentive if you do not receive your incentive within a few days after completion please contact us. Well as you will see from my screenshots how many times I have tried to contact them regarding this and I feel like I'm just being played like a fiddle. All I want is my $50 that I was promised for testing this product and sharing my thoughts and opinions on it. And you also see in a screenshots the headers that have the survey number right there so there's no need for them to keep asking me for that information over and over and over again because it's right there, so that's enough to make anyone suspicious. All I would like is my incentive that's it I did what was required of me, therefore I should not have to go through all this to get it.