ComplaintsforNielsenIQ

• Initial Complaint

  09/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  The study number that I am referring to is 221370-2001.. i had completed a survey through pinecone Research and was chosen to test incontinence underwear for one week and the incentive would be $50 which I would receive in a few days after I completed the after use survey, which I did that on August 16th. Well I got a notification on August the 16th that points had been credited to my account for the doing the survey and I got on there and I only had 300 points which was only $3. I am including screenshots where I have relentlessly tried to get a hold of someone in support and all I get back is to send to study number, but the study number is already submitted on the ticket because they have you choose a study number when you're submitting a support ticket. It says in big bold letters on their insert that they sent with the product that I tested, it says a few days after completing your interview you should receive your incentive if you do not receive your incentive within a few days after completion please contact us. Well as you will see from my screenshots how many times I have tried to contact them regarding this and I feel like I'm just being played like a fiddle. All I want is my $50 that I was promised for testing this product and sharing my thoughts and opinions on it. And you also see in a screenshots the headers that have the survey number right there so there's no need for them to keep asking me for that information over and over and over again because it's right there, so that's enough to make anyone suspicious. All I would like is my incentive that's it I did what was required of me, therefore I should not have to go through all this to get it.

• Initial Complaint

  09/01/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  July 18 I received adopt a pet survey. I completed it. Did not received the incentive. I have repeatedly inquired about this issue. Finally I received this email 8/17 from ********* Hello,Thank you for your patience. Upon further investigation we show you should be in Study ******. Mistakenly, you were added to the ****** study. You will be receiving the *********** study in the next week. Our sincere apologies for the confusion. An incentive will be sent to you within the next week. Thank you for your understanding.Best regards,*********************===========Today is Sept 01. Four times I have reached out to ********* requesting the incentive and the link to the *********** survey since 8/24. No response! This is not acceptable to ignore the customer.Please send the incentive and the *********** study/survey.Thank you ***********************

  

  Business response

  09/08/2023

  We apologize for the difficulty you experienced.  Our records indicate an Amazon gift card was sent to you on August 23rd. Please search your inbox and spam/junk folder with the Subject Line: Pet Adoption Incentive Payment.  Also, check to be sure your email communication was sent to ******************************************** for questions regarding this study.  We hope this information helps resolve your issue. 

   

  Customer response

  09/11/2023

   
  Complaint: 20552452
  
  I am rejecting this response because:

  The last compensation I received was June 23, 2023 for completing survey ***********.  Screen shot included.
  
  July 18, 2023 I received the survey for July which I completed.  The email title was Pet Adoption survey/***********/First Follow up.
  That is when the incorrect survey was emailed to me.  I did not receive any compensation.  I have searched my junk, Trash and INBOX email.  It is not there.  I checked my Amazon account;  The last gift card redeemed was in June.
  
  I DID NOT receive the compensation.  Since I received the wrong survey, maybe the compensation was emailed to someone else.  I did not receive any July compensation.
  
  Also I was told I would be receiving the *********** survey within the week of August 17th.  I never received that survey.  We are now in Sept, I should be receiving the survey for Sept!
  
  Since I did not receive the compensation you said was emailed, you should be able to resend it to me.
  
  Also please send the survey for the month of August so I can complete it.
  When that is completed please send the survey for Sept.
  
  Thank you
  ***********************   
  
  Sincerely,
  
  ***********************

  

  Business response

  09/15/2023

  Thank you for your feedback.  If you are not receiving the emails with the gift card link or the next survey we are concerned they may have been marked as spam, junk, or even blocked.  Do you have another email address we can use to send your gift card link?  

  Since the process did not go smoothly for you, we will be happy to reward you with the $30 compensation via gift card and honor the donation to the facility.  We do apologize for your difficulty and frustration. 

  Thank you. 

  Customer response

  09/18/2023

   
  Complaint: 20552452
  
  I am rejecting this response because:  I am accepting the response.  If I had clicked the "accepted response" the claim would have closed without me being able to give a 2nd email.  The 2nd email is *********************.  

  Thank you for the incentive of a $30 gift card.  Going forward please email me at *********************.

  When the $30 gift card is received I will accept the response.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  08/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company, Pinecone Research, sends out surveys to complete, for which they pay $3/survey. I have been a member for years, and have never had an issue with receiving payment for the surveys.On 6/13/23, I initiated a Points Redemption in the amount of $154, in the form of a ************ Card. As of today, I have not received anything.I have attempted 8 times to contact them via the "Contact Us" link on their website, with no response. I have also e-mailed ********************* at *****@pineconeresearch numerous times, with no response.I have, in the past, received e-mails from *********************, so I know the email is good (or was). The emails that I have sent recently have not been kicked back to me.And, in the meantime, they are sending new survey links for me to fill out!I just want what is due to me for the surveys that I have completed, and would appreciate any help you can give regarding a resolution. Thank you.

  

  Business response

  08/29/2023

  Hello **** - 

  We are sorry to see that you are experiencing difficulty with your redemption.  Please note, there is no monitored email inbox for assistance. The only way to receive assistance is through using the "Contact Us" form on the website. We do show the submission of multiple tickets, but all of our responses bounced back as undeliverable. If you have ever marked our sending email as spam, there is no way for us to push these emails through. We would recommend using a different email address to submit a ticket. 

  
  We show that your order was placed for a CardCentral virtual card **** on June 13. You should have received an email on the same day from No-********************* with your reward. Please make sure this email did not go to your spam folder. The email will contain the link to claim your card, along with a pin number that will manually have to be typed in. 
  We were able to contact our Rewards team in regard to this order. They were able to provide us with your pin/link associated with the card. 

  
  Please see below: 
  Follow the link below (you may need to copy and paste the link in your browser)
  When prompted, enter your PIN: ****** 
  *****************************************************

  Please be sure the following email addresses are marked as safe to come to your inbox to be sure that you receive survey invitations, responses from our customer service **************** information, and any other panelist communication. 

  Survey Invitations: ****************************

  Gift **************************************************************************** Replies and Information:  **************************

   

  Thank you!

   

• Initial Complaint

  06/12/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  6/6/2023 I received the 2nd survey email from ********* for adopt-a-pet. Screenshot is included. When the "HERE" link is clicked I received an error message. That message is included. I used the "contact **" link, provided all the info...no response. Also sent email regarding this issue to ********************* Screenshot also included. no response. I have done this EVERYDAY after i try the provided link in the original email. No response at all. No customer service telephone provided. The telephone I did find ************ that is provided states that the telephone number is not in service. Please resolve the issue and make sure that I am still accepted to take the neilseniq survey for adopt-apet.

  

  Business response

  06/16/2023

  We apologize for the inconvenience you experienced with the link to the survey.  We have had our technical team take a look and make some updates to avoid this issue in the future. Please look for an email with the updated link early next week. 
  Thank you for your interest and participation. 

  Customer response

  06/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  06/01/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  From an online site: In April 2022 BBB/********** was advised that PineCone is now owned and operated by Nielsen IQ, located in *******, ********.I am therefore filing my complaint against Pinecone Research under the umbrella of Nielsen IQ. On May 20, 2022 I successfully completed Project #******: Temptations Creamy Spoons survey. At the survey's conclusion I received a message that I had successfully completed it. Several times I have contacted Pinecone through email or via their website, and never have I received a reply other than one email saying my message had been received. I have submitted two tickets: ****** and ******. No response after repeated followup messages sent by me. This is not the first time I have had difficulty being compensated for my survey participation. Pinecone and its parent company need to respond to their panelists and to compensate them for their work.

  Customer response

  12/12/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩