Complaints

This profile includes complaints for Cision US, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cision US, Inc.

  130 E Randolph St Fl 7 Chicago, IL 60601-6164

• 

  Cision US, Inc.

  89 Main St Andover, MA 01810

• 

  Cision US, Inc.

  12051 Indian Creek Ct Beltsville, MD 20705-1246

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/14/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business charged me for a premium service which they did not deliver on. When I contacted them, they ignored me.

  Customer Answer

  Date: 01/15/2025

  It is a billed invoice. Attached for your reference. 

  Business Response

  Date: 01/29/2025

  Thank you for bringing this matter to our attention. Cision received Complaint 730650693F79C. Cision delivered services to the customer. When the customer expressed concerns with the service, an account manager reached out to the customer on November 18, 2024.  We are committed to addressing this matter fairly with our customer, should they wish to resolve the matter amicably and ask that they contact us directly for resolution

  Customer Answer

  Date: 01/30/2025

   
  Complaint: 22809734
  
  I am rejecting this response because the business did not deliver said service. They also did not respond. I have attached a screenshot of my countless correspondence attempts with no reply. 
  
  Unfortunately, like my dealings with them, the business continues to lie revealing no accountability or integrity. 
  
  How can I escalate this matter? Is there a government agency that can help? Department of consumer affairs? I believe their business practices are predatory and should be investigated. 
  
  I appreciate your help with this matter. 
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 02/07/2025

  In response to customers rejection of our response, the customer was contacted after his November 6, 2024 email expressing satisfaction concerns. An account manager sent an email on November 18, 2024 to set up time with the customer to discuss. Email submitted as an attachment (redacted to maintain privacy of account managers personal information). We are also aware that the customer used the services he paid for in 2023 and 2024. We are committed to addressing this matter fairly with our customer, should they wish to resolve the matter amicably and ask that they contact us directly for resolution.

• Initial Complaint

  Date:09/25/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were sent an email notifying us that we will be taken to collections because we have not paid a bill from February. Cision was emailing two people that no longer work here. I called and notified the ar billing department I had no contact with anyone from their company, I was not notified of the auto - renewal, and I am not sure how they got my email address as I was copied today on the email saying we are going to collections. We did not receive any calls, we did not receive a paper invoice; we got nothing from Cision for the past year. Because they were emailing people that are no longer here. They could not charge our card because the charge card was canceled. I asked why, if the renewal was supposed to renew in February they just tried the card now and I was told "the manager just found your account." We shouldn't have to pay for a service we are not using, and that we didn't even know we had because the person who signed up for this left a year and a half ago.

  Business Response

  Date: 10/09/2024

  Thank you for bringing this matter to our attention. We have reviewed the complaint filed by ****** *******. Cision maintains that the account was properly auto renewed, and the outstanding balance remains due. We are committed to addressing this matter fairly with our customer, should they wish to resolve the matter amicably.

  Customer Answer

  Date: 10/09/2024

   
  Complaint: 22340883
  
  I am rejecting this response because: I called and spoke with two people two separate times in the accounts receivable department, as well as the sales representative who took the account over from the previous representative. I asked the first accounts receivable representative that I wanted the phone number for a manager and I was told that it is not up to them to decide whether or not we receive a credit, I would need to speak with the sales representative. The sales representative said it is not up to him to provide a credit, I would have to speak with the accounts receivable department. I called the accounts receivable department (second call) and asked who I could speak to regarding the charge, and was told only the sales representative would be able to credit us. 

  It was at that point that I decided to get the Better Business Bureau involved. All emails cc'd the manager. I have not heard from the manager, I will not be calling again as we should receive a credit from whomever is able to give us credit. 

  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 10/15/2024

  We received the rejection notice from the customer and reviewed the additional information from the customer. The customer point of contact was given a courtesy notice 90 days before renewal. There was no out of office or bounce back. The account was properly auto-renewed. We are willing to work with the customer so ask that they reach out to their account manager for options including a product swap. 

• Initial Complaint

  Date:04/19/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being invoiced for a contract that I did NOT sign. I cannot afford the service which I had previously been able to pay for. My financial situation has dramatically changed. I had been a good customer for over 20 years and now need them to reconsider repeatedly invoicing me. My fear is that they will affect my excellent credit rating, which, as a 60-yearold single widow is very, very important to me.

  Business Response

  Date: 10/02/2024

  Thank you for bringing this matter to our attention. Cision received Complaint ********. Cision maintains that the account was properly auto renewed.  Customer was offered payment options. We have received her cancellation for any future renewals on April 4, 2024. We are committed to addressing this matter fairly with our customer, should they wish to resolve the matter amicably.

• Initial Complaint

  Date:04/12/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********************* Manager, Client Developmento301-479-3769 ******************************************************** asked the above to release us from a contract to pay for $750 of a program that we do not use, because we are using the same program with extra features at $19 per month. The contract obligates us to pay for a software that CISION KNOWS IS OUTDATED!!!

• Initial Complaint

  Date:04/11/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *****************************, CEO and Founder, - *******************************************, My email on April 4 to *********************, *******************************, *************************************, Cision ****************************** The Cision Media Directory has been ON (FINANCIAL) HOLD and not accessible to me online since January 30.I'm not paying $734.39 (see invoice below) for services that I can't and don't receive. And to be honest, services that I didn't renew in the normal manner that I have done for decades, receive a contract, review pricing & services, discuss and sign. There is no signed contract. For the first time, to my surprise, it became AUTOMATICALLY renewed.So please STOP billing me for services not received and never ordered through the traditional method - signed contract. If my financial situation changes, I'll be in touch. Note to BBB: Here's a link to Cision Contract Nov 30, 2022 - Nov 29, 2023, the type of detailed contract that I've received for decades since January 2003 - *********************************************************************************** Email from Financial A/R Rep ********************* at Cision:Dear *****************************, Please see a current statement of your account below. Your current balance is $734.39. Invoice copies can be retrieved at this link where you can also make a payment and view account history. If you have further questions on your account, please contact ************************************* Invoice NumberInvoice DateInvoice Due DateAmount INVUS6011752722Mar 30, 2024Apr 29, 2024$734.39 Total Balance: $734.39 Note: Cision has turned this matter over to Collections, that I learned after getting phone message (did not speak to them) from ***************************************** Inc.today. The firm has a dismal BBB Customer Reviews Score of 1/5 (same as *********************** and Customer Complaints: 76 complaints closed in last 3 years and 39 complaints closed in last 12 months

  Business Response

  Date: 10/02/2024

  Thank you for bringing this matter to our attention. Cision received Complaint ********. Cision maintains that the account was properly auto renewed, and the outstanding balance remains due.  We are committed to addressing this matter fairly with our customer, should they wish to resolve the matter amicably.

• Initial Complaint

  Date:03/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is strong-arming us into paying for a contract renewal we did not ask for and have requested more than a dozen times they reverse. From the complaints here t hey appear to have a history of doing this to clients. We are no longer utilizing their services, did not utilize what they are trying to bill us for and would like them to stop threatening collections immedaitely.

  Business Response

  Date: 04/08/2024

  Dear Better Business Bureau,

  Thank you for bringing this matter to our attention. We have reviewed the complaint filed by *************************. Cision maintains that the account was properly auto renewed, and the outstanding balance remains due.  We are committed to addressing this matter fairly with our customer, should they wish to resolve the matter amicably.

  Thank you

  
  

• Initial Complaint

  Date:03/06/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cision US retained our company credit card information after we requested that it was deleted from their system (which was confirmed by a Cision US account manager). On ***************************** processed an unauthorized automatic payment for $310 for a charge that we did not approve. We have reached out to numerous contacts at Cision US to get this resolved, with no response so far.

  Business Response

  Date: 10/02/2024

  Thank you for bringing this matter to our attention. Cision received Complaint #********. Cision understands that the customer was not accessing services and will continue to work with the customer on processing their refund and resolving the matter. The customer will no longer be charged in the future.

• Initial Complaint

  Date:01/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am in a similar situation as a previous post from 2022 where our press release went through editorial review, I provided all that was requested of me, and it was approved and published. A business, that is also a client of Cision, was cited in the press release as part of a legal news/call to action and became ***et, threatening action for information that was factual (and public!). Cision made the decision to unpublish the press release, and despite stating on its own website not to remove a press release as it will draw negative attention - they did it without even requesting how we, a paying client, would like the press release to be removed. As a result, Cision tarnished my clients brand and tried to state that we didn't adhere to certain policies that were pulled out of nowhere. When reviewing other press releases on the Cision news site - many, many other press releases violated the "new" policies that were placed on us after another Cision client complained. I have requested a full refund of ALL Cision services as we were not at fault for anything and followed the editorial guidelines when working with Cision. They have lost our trust 100% and play favorites, which is biased. It was such a terrible cluster of mess *** that my client no longer uses Cision, or my services, due to the terrible handling of this situation.

• Initial Complaint

  Date:01/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a blogger and was added to the Cision database many years ago. I have attempted to get my profile information removed from their database since November of 2023. Despite making telephone calls and leaving messages at their *******, ******** office *************), my messages were never returned. In addition, I sent an email to *********************************** on December 12 for which I did not receive a response. I also filled out a form online on December 12 requesting my information be removed from their database. Case number ******** was opened, but no one got back to me. I am asking for my information/profile to be removed from this database immediately and I do not want to be contacted by this company ever again. I find it mind boggling that there is not a way to speak directly to someone from their organization to get this resolved. All of my attempts to correct this issue have been ignored.

  Business Response

  Date: 01/24/2024

  Thank you for bringing this to our attention.  Our privacy policy notes the email address for submitting data subject requests is **********************************.  Privacy did not receive this request, but the media contact is now removed from the Cision database.  

  Customer Answer

  Date: 01/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/28/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is attempting to bully us into renewing a contract with them. They appear to have a track record doing this to clients. We are no longer utilizing their services and would like the billing to stop immediately.

  Business Response

  Date: 11/13/2023

  This was properly auto renewed in July, but as a courtesy, Cision terminated the renewal and credited the invoice in September. Confirmation of the credit was sent to the customer on Sept. 20.

  Please let me know if you have any questions.  Thank you!

  *******************************

  VP & Deputy General Counsel

  o ************ 

  ****************************************************