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ComplaintsforElemental Center Ltd
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Complaint Details
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Initial Complaint
08/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
There is a laundry list of things wrong with this business and their operations, but chiefly, they have overcharged me $80, on an automatic billing system processing insurance co-pays, and have not refunded it despite numerous attempts to contact them and verbal assurance that they would be sending me an $80 refund check. No one will return a call or answer the emails being sent.This business is multi-prongled with multiple locations in the Chicagoland area.Business response
08/24/2023
Patient was refunded total of $80. One refund was processed for $40 on 03/27/2023 electronically via Instamed (receipt attached with additional information). Other refund was processed for $40 on 05/02/2023 (receipt attached with additional information).Customer response
08/25/2023
Complaint: 20433438
I am rejecting this response because:Your business has a record of refunds because it is your practice to autocharge co-pays before services are even rendered. The refund from March was such an instance where the appointment was cancelled and never held, thus you had to refund the co-pay you took. This refund has nothing to do with the current situation. I can't understand what the refund from *** was, because NO ONE RESPONDS to any correspondence or returns my calls. In addition to auto-charging co-pays, you also charged me co-pays by bill which were self-paid, so there is the potential that co-pays were double charged. By YOUR OWN PATIENT PORTAL, since June 28th as documented to you via email and as of THIS MORNING STILL, it says that I have a negative balance of $80, meaning YOUR ACCOUNTING shows that there was an overpayment of $80.
Sincerely,
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.