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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/25/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
My fianc was 5 minutes late because she couldnt find the place. She even called several times. When she came in they denied seeing her and told her she was being charged. She went outside to call me. I called the location and they did not pick up. She tried to go back in and the lady locked the front door. 10 minutes later she received a no show text.
Business response
03/13/2023
To whom it may concern,
This is response to the complaint left by: Customer
***********************
Daytime Phone: **************
E-mail: *********************************This review has been left for our Arlington Heights location (franchisee). Upon the conversation with the owner of Skinovatio Arlington Heights he stated that they did contact *************************** and resolved the situation. *************************** agreed to remove the reviews left at ****** and BBB. Please let me know if there is anything else we need to do on our end.
Sincerely,
****************;
Customer response
03/14/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
03/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a vampire facial from this company which advertises using your own platelet rich plasma during a micro needling facial. The process to get the prp is very specific and involves a 2 step centrifuge process to pull off the red blood cells and platelet low plasma. When I inquired about the process this clinic used it was not done properly. They only spin the blood once in a normal centrifuge for ******************************************************************************************************************************* top of that the blood draw and the procedure was done by an aesthetician without a doctor or nurse on site. Before I realized thy were doing the process wrong I had purchased 2 more facials at $720.00 and apparently signed a contract about no redunds. I wrote an email within a couple hours of the purchase requesting a refund and did not hear back. When I called to complain and say I wanted a refund since they are not giving me what I paid for the owner refused to refund me.Business response
03/20/2022
To whom it may concern,
We received complain from Better Business Bureau. Thorough further investigation it appears that the client that filed the complain has not been treated at the Skinovatio Medical Spa location at *****************************************************. This particular patient received treatment at the ********** location: ************************************************************************************** client has received the treatment willingly and was aware of the Groupon discount which she purchased ahead of the procedure. More of, this patient was in contact with the owner and tried to apply for the aesthetician position at the ********** Location.
The procedure was explained to the patient and all of the consent forms were signed upon the treatment.
As a franchisee we do not take responsibility for this particular case.
Below, please find the "copy" of the email exchange that has occurred between ********** owner and the client.
**********, ** 60010Hello ********,
We are very sorry that you are unhappy with your purchase. The Vampire Facial is a trademark facial owned by the Cellular Medicine Associaton Health & Beauty Start with the Cell (cellularmedicineassociation.org). All providers must be certified with CMA to legally administer this treatment. Our Aestheticians are certified, licensed in all areas, including phlebotomy. As are all providers on staff. The explanation you are providing for a refund is unfounded as we used the proper techniques and machinery for the procedure.
On your recorded phone call today, you called the Manager "retarded," as a certified PA you should be more professional and are underqualified to apply for any possition we would have to offer. We have also determined that we will no longer service you at any time. Defamation of character is illegal and punishable by law. With that said, our accounting team will process your refund in accordance with the refund policy and agreement signed by you (see attached). Moreover, we will be reporting this incident to all required parties. We would appreciate that you refrain from calling and harassing our staff as all calls are monitored and recorded.
Expect your refund in **** business days.
Sincerely,
Skinovatio Medical Spa Management Team
On Fri, Mar 4, 2022 at 8:16 PM *************************************** <**********************> wrote:
Good Evening,
I just left your med spa after doing a vampire facial with *********. I had asked him about how he does the centrifuge process for the prp because I was under the impression it was a 2 step centrifuge process to separate the platelet rich plasma from the platelet poor plasma. He informed me that he spins the blood once for 25 minutes and uses all the plasma. Since I am not an expert in the process I trusted that he was doing it properly. I actually ended up purchasing 2 more sessions with him.
However, I did some further research on the prp process when I got home and verified that the prp is extracted through a different process than he did. While ********* was a great technician and very lovely person. I would rather not do the next 2 vampire facials that I purchased and would like to ask for a refund.
I also wanted to inquire about an injector position at your site as I am a physician assistant with 11 years of urgent care/emergency medicine experience and currently in a botox and filler training program. I am currently working in an urgent care but have availability Mondays, Tuesdays and every other Saturday. I can send you my CV if you are hiring.
Thank you for helping me with this,*************************************** PA-C
--
Your partners in beauty,
Skinovatio Medical Spa
901 ****************************************************************************************. 60558
(708) 394-SKIN (7546)
www.skinovatio.com
*************************************************************
Skinovatio_************** (@skinovatio_**************) Instagram photos and videos
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.