Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Insight Medical Genetics has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforInsight Medical Genetics

    Medical Testing

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    680 N. Lake Shore Dr #1230, Chicago, IL 60611
    BBB File Opened:
    9/12/2016
    Years in Business:
    10
    Business Started:
    11/1/2013
    Business Incorporated:
    9/12/2013
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Morry Fiddler, President
    Contact Information

    Customer Contact

    • Morry Fiddler, President

    Customer Complaints

    7 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/12/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    This is not a complaint about the cost, even though I think these types of genetic testing services prey on vulnerable parents, because we *somewhat* knew the price of what we got into. This complaint is about how NONE of the phone numbers on the website work and NOBODY responds to messages either via the website or via email. I've been trying to get a bill reprocessed through insurance because Insight did not provide proper information to my insurance. It's been more than a month and I can't get in contact with one person to help me. Yet they have time to mock me with constantly mailing me bills that threaten late fees if not paid on time. Very unprofessional business. Please reach out to me ASAP.

    Customer Reviews

    6 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Nora L

    1 star

    03/21/2022

    It's really unfortunate their lack of transparency and what feels to be incredibly dishonest billing practices. The pregnant population is an extremely vulnerable population of individuals who just want to have a healthy pregnancy and baby (or babies). Their website does include a link (https://www.insightmedicalgenetics.com/cpt-codes) that includes a list of the billing codes they submit to insurance as well as the self-pay and out of network price for the patient so going in one thinks they have an idea of what they will have to pay. An easy appointment would include the consultation, ultrasound, blood draw, and the cost of the test (for me it was only the cell-free DNA screen). What I thought would be a $500-$600 **** was actually almost $1500- and I feel like I got off easy compared to some of the other women on here. I should mention that in addition to being billed by Insight Medical Genetics I also received a **** by Sequenom- the lab that actually runs the sample.The real issue I have, in addition to the language on the website, my genetics counselor ******* started out the appointment addressing billing upfront. She guaranteed that we would not pay more than the self-pay/ out of network price (even with insurance). This was said to my husband and myself during our zoom appointment, which we repeated back to her to verbalize understanding, which she confirmed. This was not the case. She was a very knowledgable Genetics Counselor, but should have stayed in her lane when it came to the billing as it mismanaged our expectations I was told there was nothing to do but to the pay the ****. I settled that with Insight Medical Genetics only to receive another **** from Sequenom a few weeks later... I would not recommend this business as they have questionable practices

    Local BBB

    BBB of Chicago & Northern Illinois

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.