5 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Diana C
1 star03/31/2022
Awful! Tried them 2x and the stylist blatantly disregarded my information. But that's not why they are awful Last month I received a trunk. The items were not what I was looking for so I returned the whole box. I dropped it off at a ***** drop off location and got a receipt. For some reason the box never tracked and they were going to charge me for ************. I contacted them and they didn't charge me but also refused to provide me services in the future. When I asked for more information why because I clearly provided them with a receipt of the drop off, they refused to answer my questions. Be wary. Don't try this service and always get a receipt.Review from Calvin H
1 star02/25/2022
I'm just trying to get my first trunk and it got returned stopped midway and went back I've call the support line to "verify my account" for the past 4 days now and have gotten completely nowhere and I'm tired of fooling with it. Completely waist of time sadlyReview from LY
1 star12/12/2021
Nordstrom's branding continues to crash and burn. My experience with Trunk Club has been no exception. I ordered my trunk and kept a few of the items. Later, I decided to return a $250 blazer to a local Nordstrom (*******, **). My return was strange as I was handed a zeroed-out receipt. When I asked more, I was told my account would be credited in **** days when the return was processed by The Trunk service. A week later, I chatted online with an associate who told me to allow more time for my order to be processed. Here it is, 2 weeks later (returned 11/17), and not only has the return/ refund not appeared on my account, but Nordstrom has also told me they can't help me. Can the Trunk Club help? Not available. I imagine Nordstrom Trunk club targets an audience short on time but doesn't have the customer service to properly address very time-consuming issues. I will not be using the Trunk Club again and I'm done with Nordstrom.Review from Sarah Z
1 star09/05/2021
**************** is horrible!! They flagged my account for no reason after I placed my first order(I use my personal credit card, own address, and I have only one account). I try to live chat with them but no one is willing to solve the problem. A live chat supervisor named ******** replied my message very rude and said they can stop any membership for any reason(and they have no reason actually). Btw, they committed to give $50 referral credit. I referred five friends(different real people outside my household) and they all made their purchases. So I was thinking Trunk Club just wanted to cheat and do not want me to use my referral credit after I help them free advertising to my friends. Be careful about this cheating fraud company!!Review from Clare C
1 star08/19/2021
Received a rude email notification that my account was flagged for no reason! I used my own email address, used my own credit card, created my own account, and no more than one account per person/address. So why was I flagged?!
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