Customer ReviewsforRate

Very unprofessional and lack ALL communication skills. Anytime you ask a question they either ignore you completely or when they do finally respond days later they provide evasive unclear answers. You end up having a one sided email conversation with yourself. If buying a house isn't stressful enough you can GUARANTEE that working with this lendor will ruin the home buying experience for you. If they didn't charge me $1k to apply for a loan and waste 2 months of mine and the sellers time I would not get a loan through this company.

Thank you, **************, for taking the time to submit a review, we truly value your opinion. We apologize that you have gone through this experience. We take pride in providing outstanding service, and we are sorry to hear that we missed the **** with you. We want to do all that we possibly can to resolve any outstanding issues. At your convenience, please contact us at *************************************** or ************, M-F 8:30am-5:30pm (CST). Please ask to communicate with a manager if you are not getting satisfaction.

GuaranteedRate is going to cost us $7000 is lost interest because they purposefully drug their feet on applying our 90% payment to principal. - On April 26th, we closed on our new home - On May 6th, we made our large payment to principal, after many phone calls to make sure it would be applied properly. However, instead of applying it, they just let it sit around in a holding account - On June 1st, they transferred the loan and the payment to a new lender, and of course that new lender, NewRez, is saying they won't receive the payment for 60 days, 2 billing cycles - after they've already charged us 7K in interest. Its all very convenient for these 2 lenders. GuaranteedRate should have just been honest with me and let me know they would NOT apply it to principal like I asked. I wish we had gone with another lender.

Thank you ************** for taking the time to submit a review, we truly value your opinion. We apologize that you have gone through this experience. We take pride in providing outstanding service, and we are sorry to hear that we missed the **** with you. We want to do all that we possibly can to resolve any outstanding issues. At your convenience, please contact us at *************************************** or ************, M-F 8:30am-5:30pm (CST). Please ask to communicate with a manager if you are not getting satisfaction.

VERY frustrated with Guaranteed Rate. They don't guarantee anything but the fact that they are unorganized and unprofessional and keep changing the closing date. My bf is basically homeless now since he is at the end of his lease. Of course he is crammed up with me at my micro studio and we're needing to pay for him to have his stuff stored in a UHaul for a few days because my place is too small to store his and my stuff. Now wanting to back out of the deal and not work with them. They keep asking for the same documents several times and we keep sending but not knowing what the heck is going on with our information since they continue to ask us to resend W2, Bank statements, etc. At our breaking point and feeling very stuck and don't know what to do!!!!

Thank you for taking the time to submit a review, we truly value your opinion. We apologize that you have gone through this experience. We take pride in providing outstanding service, and we are sorry to hear that we missed the **** with you. We want to do all that we possibly can to resolve any outstanding issues. At your convenience, please contact us at *************************************** or ************, M-F 8:30am-5:30pm (CST). Please ask to communicate with a manager if you are not getting satisfaction.

I tried guaranteed rate for a mortgage loan and decided to go another way because of how slow they were moving and the lack of communication. Almost immediately after informing Ms. ******************************* of my decision of going with a different lender and she acknowledged my decision, less than 30 minutes later she had my credit ran to further delay my process. I contacted her manager and was told that the inquiries could be removed, but this would take some time. This was the most unprofessional experience in my life. She caused me to miss out on several potential homes because of her unprofessionalism.

Thank you ************** for taking the time to submit a review, we truly value your opinion. We apologize that you have gone through this experience. We take pride in providing outstanding service, and we are sorry to hear that we missed the **** with you. We want to do all that we possibly can to resolve any outstanding issues. At your convenience, please contact us at *************************************** or ************, M-F 8:30am-5:30pm (CST). Please ask to communicate with a manager if you are not getting satisfaction.

Horrible experience!!!! My family and I where moving to another out of state location and buying a home. In the beginning I thought the loan officer was great! He was really working with us and trying to make our loan work. He gave us a bunch of scenarios that really worked with our circumstances. As we went along in the process, we where initially approved for the loan and we where excited. We are transparent as possible with all paperwork and handed everything in a timely manner. As we moved to 3 days before closing. We received a call from the ** that our loan was denied because of a circumstances we made the ** aware of from the beginning!!! Then the ** tried to bait and switch us and offer a loan that is 3x closing costs and you use the 3 days to close as pressure to sign. We obviously did not take the deal. The worst part about this... We received a call from regional operational manager of ** accusing us of criminal activity!!! Saying we misrepresented our circumstances even though we where extremely transparent!!! The manager should have been apologizing for bad service. Now, we are going with another company. but we paid for appraisal, and a title search fee!!!! We lost close to 1k to ** and potentially our house deposit (10k) because of this. After reading this company the riot act I am hoping they will allow us to recover the fees lost! We are people of color and to be accused of criminal activity was awful. My wife and I have master degrees and have well paying jobs. We are just trying to move closer to our family. ** acted like we where low level citizens because the color of our skin.....

Thank you **************** for taking the time to submit a review, we truly value your opinion. We apologize that you have gone through this experience. We take pride in providing outstanding service, and we are sorry to hear that we missed the **** with you. We want to do all that we possibly can to resolve any outstanding issues. At your convenience, please contact us at *************************************** or ************, M-F 8:30am-5:30pm (CST). Please ask to communicate with a manager if you are not getting satisfaction.

I had a terrible experience with Guaranteed Rate. Simply put, our lender lied to us twice. If we hadn't been super diligent, we would have paid $8k more than we owed in closing costs and $600 more a month than we owed in interest payments. STAY AWAY.

Thank you **************** for taking the time to submit a review, we truly value your opinion. We apologize that you have gone through this experience. We take pride in providing outstanding service, and we are sorry to hear that we missed the **** with you.

I had a terrible experience with Guaranteed Rate specifically with ***************************. He was very unresponsive the entire process and everything took so long. I called this gentleman 5 times, left voicemails, emails and text messages. No response or return call. He did not communicate with me or review mortgage numbers with me. He rushed my realtor off the phone when she tried to speak with him about a potential property. Unseasoned and unprofessional. I told him about my concerns and he got defensive telling me he has over 60+ clients a day. I was put off by the is statement and felt like 1 in a dozen and my loan was not important to ******************. I went with a different lender and closing. Never work with them if you want a personalized and genuine experience with purchasing a home. Their loads are too large.

Hello,Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We apologize for your most recent experience with our company. If you have any questions or concerns, please feel free to reach out to our Customer Success Team at *************************** at **************, Monday through Friday, from 8:30 AM to 5:30 PM CST.Respectfully,The Customer Success *************************************************************

Do not use them. I have paid $5k+ in penalties because the failed to pay my property taxes and the continue to mess up my escrow account. I bought a house in 2021. They withheld over $24k to pay my taxes. Since I bought my house in April, most of the bill was an assessment. They did not pay it. I didn't know anything was wrong until I got a $5k delinquent bill from the assessor. Guaranteed Rate denied any liability even though any person could have looked at the account and seen a way over funded escrow and seen the closing doc tax figures.I cancelled having them pay my taxes and only withhold for insurance. It worked for a year. Until December 2023 when I went to pay my taxes and they already had even though there were not funds in the escrow account. So now I am having to reimburse Guaranteed Rate instead of pay the assessor directly. I called to fix and low and behold they cancelled my insurance escrow and I just discovered (five months later) the bill had not been paid. This is the most incompetent company and they assume no responsibility even when they cause real monetary damages. AVOID AT ALL COSTS

Thank you Ms. **** for taking the time to submit a review, we truly value your opinion. We apologize that you have gone through this experience. We take pride in providing outstanding service, and we are sorry to hear that we missed the **** with you. We want to do all that we possibly can to resolve any outstanding issues. At your convenience, please contact us at *************************************** or ************, M-F 8:30am-5:30pm (CST). Please ask to communicate with a manager if you are not getting satisfaction.

This company *****. They keep charging us late fees for mistakes the representatives are doing!!! They typed in our account/ routing number wrong 2 ************ said theyre waiving the fees. I got on the phone just now trying to pay my mortgage for next ************ told me theres a fee AGAIN.This place seriously is so unprofessional & ridiculous.

Thank you *********, for taking the time to submit a review, we truly value your opinion. We apologize that you have gone through this experience. We take pride in providing outstanding service, and we are sorry to hear that we missed the **** with you. We want to do all that we possibly can to resolve any outstanding issues. At your convenience, please contact us at *************************************** or ************, M-F 8:30am-5:30pm (CST). Please ask to communicate with a manager if you are not getting satisfaction.

If it's to good to be true it probally is. I got preapproved for ****** HELO only to find out I can't use my wife's income. Doesn't say that when you apply. They gave me some BS story that ** isn't a community property. BS again because I've shopped around and was able to get it with a co signer and my wife's income with other companies.They told me to reapply so I did and now I'm not qualified for the loan. They string you along, take forever and just when you think your good, they pull some kind stunt.

Hello,Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We apologize for your most recent experience with our company. If you have any questions or concerns, please feel free to reach out to our Customer Success Team at *************************** at **************, Monday through Friday, from 8:30 AM to 5:30 PM CST.Respectfully,The Customer Success ******************************************* *******, ** *****