ComplaintsforPickens-Kane Moving & Storage Co.

• Initial Complaint

  08/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I hired Pickens-**** for a cross-country move that involved storage. The delivery truck did $15,260 dollars worth of damage to my landscaping when they left my property. The driver ran off. I immediately contacted the company and filled a claim. In the over 10 months since the incident, I have been in touch with the company via phone, email, and letter no less than 24 times. All documented, including letters to the *** and the parent company's *** Allied *********. They have done nothing but stall and ignore and play a shell game rather than resolve my claim. I imagine they're hoping to frustrate me into dropping the issue. Not once has anyone from Pickens-**** attempted to resolve this. They wait for me to put up a fuss, hoping I'll go away while I imagine other consumers are also getting ripped off.I have filed a complaint with the **************************** of the ** ************************** eventually received a letter, including a case number, that my case was passed on to FMSCA. Months later, they have not responded either.This is not an insignificant amount of money and I believe the refusal to resolve the claim is intentional. So, I'm asking for help in this matter.Sincerely,***********************

  Business response

  01/13/2023

  See Attached

  Customer response

  01/14/2023

   
  Complaint: 17731921
  
  I am rejecting this response because:

  
  The attached letter states that a representative would be contacting me "in the next business day" to attempt resolution of the outstanding issue. The entry is dated 12/13/2022. No attempt has been made to contact me. It is now 1/14/2023. Nothing has changed in this situation. The parties on the ** and insurance adjusters sides have done nothing, and now over a year has transpired. In my assessment, this silly letter is nothing more than continued attempt to avoid paying the claim hoping I will get annoyed enough and abandon attempts to collect. I have not received a dime of compensation for the over $15,000 in damagse and still believe the companies are attempting to avoid all responsiblity. They have done nothing to give me any confidence in their sincerity about resolving the claim by sending this ridiculous letter. My complaint stands as originally written.

  
  Sincerely,
  
  ***********************

• Initial Complaint

  01/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  The date of the services provided was 10/07/2021. P-K moved our household goods from ************** to ************** in *******, a distance of approximately one mile. It took them all day to complete this move from a two-bedroom condo to a three-bedroom condo. We paid $4,543.92 for this service.This complaint refers to our position that P-K should pay for the refinishing of a hardwood floor that was substantially damaged by their crew while moving our furniture into the new condo. This company failed to deliver on its promise to provide expert handling and care the my household goods and property. They promised full property and floor protection, which was not the case regarding the substantial damage to the floor in a bedroom in our home. The company advertises VIP moves for celebrities and states the ******* Symphony entrusted "Pickens-**** to relocate their priceless instruments." P-K prides itself on providing the very best high-quality move. This was not the case for us.We submitted a claim to the company for nine items, which included a broken metal sofa leg, a shattered framed floor mirror, several pieces of broken china, chips on our dining table and chairs and damage to two gold leaf art frames. Our claim was valued at $7,180. P-K resolved this claim by paying the standard minimum carrier liability, which amounted to receiving a check for about $905. We did not purchase additional insurance for this move because we entrusted our HH goods to the high-quality P-K experience. The payment amount was an insult. We would like P-K to engage with us to determine the cost of refinishing the floor and have them pay for it; additionally, we would like a refund of 20 percent of the amount we paid for the move. This will help cover the cost of the repairs to the damaged goods that we listed for them in our original claim. **** of Lading No. 440156-2

  Customer response

  12/21/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  10/21/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Company provided moving services from ************, ** to ********, ** on September 16 - 17. In order to remove an upright freezer from the basement the door had to be removed. When the freezer was delivered to our new home the door was not re-attached properly. Paper work has been filed with the company and I have had e-mail exchanges with *********************** of Sirva Worldwide Relocation. She has continually said that their ****************** ********** would be in touch but nothing has happened for three weeks.

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