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Complaint Details
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Initial Complaint
04/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I was told based on the info given the move would likely take 2hr but I requested it be over estimated to be 3-3.5 hr, it ended up taking 5hr. When I received the confirmation call for my 4/22 move I explicitly requested all info & any details I needed to complete be sent to me via email; they never were, now causing issues with filing claims on damaged items. Day of move I received a call stating my movers would be arriving 30min EARLY to the scheduled time but they arrived 30min which caused an issue with my building as I notified them we have strict elevator reservations. It took them 2hr to pack up, but 3 hours to unload, the elevator/distance to move items from the loading dock in both buildings are similar, it should have not taken extra time. I expressed concern on timing because there was a period where things were not being moved into the apartment but was told not to worry about it. I felt as if they were slowing down while I was eating lunch/not watching them closely to to prolong time/increase rate as they were previously moving very efficiently. I ended up having to pay for extra time. I damaged items, when I reached out for info I was told that things get damaged in the moving process (understandable) but these damages were caused by negligence. Upon delivery these items werent packed well, they thrown in a large box with their tools, a faux plant and misc items; they likely wouldnt have be damaged if they were packed with caution. I shared this info with them & was first offered a flat rate payment that would barely cover the cost of one of these items before learning I did not have the full insurance I had told her I would opt in for the additional fee to cover on the call because I wouldve needed to apply for that through an external company, the information that was never sent post confirmation call. I clearly will not be getting the outcome Im looking for considering they never gave me the full insurance info & have been less than concerned.
Business response
06/02/2023
The issue with this customer has been resolved.Customer response
06/02/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
09/27/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Blocked from filing a claim on insurance due to, in H2H's words, the way the truck was packed, and that our quote did not exactly match the contents of the truck. I reject that this has any bearing on wether or not we should be allowed to file a damage claim based on the way the movers handled our belongings once they were out of the truck.This fact notwithstanding we all observed the brusque and careless way the employees of this company handled my belongings and the three of us who hired them for this job all firmly believe the way they handled our belongings contributed to the damage our furniture received.Customer response
10/25/2022
Complaint: 18135332
I am rejecting this response because ultimately it seems to be coming down to hearsay. I wholly reject that I in any way "scammed" this organization- my bill was paid in full and I tipped the entire crew above industry average- despite arriving egregiously late, and their smarmy & unprofessional demeanor and behavior. I will again state that I merely tried to utilize the insurance provided by the terms of the agreement that I entered into with this organization and they have fully denied my ability to claim against that policy, a practice I feel has been done in bad faith.Despite it clearly being laid out that I was paying a group of individuals for their time, there seems to be a huge misconception on behalf of H2H in terms of how this plays out in the real world, and H2H continues to argue against a bill of lading, where, in fact, for the purpose they were hired a bill of lading is something merely helpful to establish a scope of work and should not in any way set a hard limit for the labor that could occur on the job. I'll again highlight I communicated to H2H that my bill of lading was an estimate and requested H2H to reach out at a prescribed time to clarify this, and they never followed up with me.
Sincerely,
*********************Initial Complaint
07/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Date: 07/16/2022 Amount Paid: $1500 Although they were quick, they were not careful at all. One of the movers dropped my a dining room chair and significantly damaged it. They damaged the side of my sectional, and the walls of my home. The movers were VERY apologetic to my face and told me to call the office to get these issues resolved. Upon calling the office, they claimed that the movers said they did not damage anything, and that I would have to file a claim with their insurance (which only covers 30 cents a pound.)I don't mind if something gets damaged, that's always a risk when you move. But to lie and say it wasn't damaged, and then to offer 30 cents a pound as compensation is unbelievable to me and extremely unprofessional. I would not recommend this company to anyone.Business response
08/10/2022
This has been resolved.Customer response
08/10/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
02/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Driver was reckless hit my side mirror. Got out and was rude yelling at me. I was in a parking spot with a friend. Driver never honked or let anyone know he was passing by so close as to hit my car . He could have asked the car in the road to move. I called the office the woman was rude and threatened me. This tells what type of company this is.
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Customer Complaints Summary
4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.