Customer ReviewsforIn & Out Moving & Storage, Inc.
65 Customer Reviews
- Date
- Highest Rating
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Review from Amina M
1 star08/23/2024
They were absolutely horrible, I would not recommend! They are very misleading when they do intake. Plenty of hidden fees! My sister and I used them to move from MI to ATL and our they damaged our tv and dresser and did not pay for a repair but merely said file a claim. When we called multiple times they refused to take our calls and said they could only communicate via email. They are the absolute worst and if you decide to move, do not use them!In & Out Moving & Storage, Inc. Response
08/29/2024
This is a duplicate review for a customer this business has already addressed (Jwanna). We would like to request for this review to be removed.Review from Jwanna A
1 star08/23/2024
Do NOT hire this company! They damaged all of our belongings and misled us to get us to sign the initial contract. They broke our tv, made us pay an additional $500 for packing items they then broke. There response was to file a claim which is $60cents per pound so a 65inch TV weighs about 600 pounds and the insurance would then pay less than $100 for a $900 TV.Initially we were told our stuff would arrive 2-10 days from pick up which then turned into 2-10 days from available date. If you ship your furniture anywhere and a moving company doesnt tell you to make the available pick up date the day after they pick up your belongings, it will be delayed. I was told my stuff would be here last week by *** who initially discussed this move with me.WHAT THEY DO NOT TELL YOU:1. THEY ARE NOT A DIRECT MOVING COMPANY, THEY USE A THIRD PARTY BROKER TO SHIP YOUR ITEMS SO NOTHING IS IN THEIR HANDS AND IT IS ALL CONTINGENT ON WHO PICKS UP THE MOVE AND THEY DESIGNATE IT TO THEM.2. OUR BUILDING DID NOT REQUIRE A SHUTTLE AS OUR LOADING DOCK FIT A 53 FOOT SEMI; HOWEVER, THEY FORCED A SHUTTLE UPON US AND SAID SINCE THEY PAID FOR ONE WE WERE FORCED TO PAY AN ADDITIONAL $600 OR OUR STUFF WOULD NOT UNLOAD OFF THE ****** BASICALLY HOLDING OUR BELONGINGS HOSTAGE.3. BROKEN TV, BROKEN DRESSER, AND NOTHING CAN BE DONE BESIDES FILE A CLAIM FOR 60 CENTS ON THE POUND.4. WE PAID FOR OUR BELONGINGS TO BE WRAPPED AND PACKAGED, YET THEY STILL BROKE BECAUSE THEY WERE MISHANDLED.5. TRASH AND BOXES WERE LEFT ALL THROUGHOUT OUR APARTMENT UPON DELIVERY WHICH IS UNACCEPTABLE.6. DO NOT USE THIS COMPANY!!!!!In & Out Moving & Storage, Inc. Response
08/29/2024
We are sorry to hear the TV was damaged in the moving process. The customer made an educated choice when presented with coverage options so her claim will be settled based on what she picked. The delivery window was also explained to her in detail. A customer's delivery window cannot start after the pick-up unless the customer is ready to take delivery right away.All delivery windows are calculated starting with the customer's first available delivery date. The customer moved to ******* and although a semi could have fit at her location, semis are not allowed (due to local laws) in the ******* area. We did not make this rule and were obligated to abide local laws. The contract that was sent to the customer prior to the move, clearly states that the customer is liable for the shuttle cost if there is no access for a semi.As far as the packing materials that were left behind they are the property of the customer and our ********************** crews do not remove boxes that the customer's paid for. We are truly sorry the customer is upset about things that were out of our control.Review from Sheila S
5 stars08/22/2024
This company is amazing. The delivery guys always come through, always go the extra mile, are always friendly, and nothing beats the convenience of delivery on demand. Communication is always on point and there is zero misunderstanding. Highly recommended.Review from Joseph B
5 stars08/14/2024
Very reliable and efficient. The team handled it very professionally. Goods arrived on time. Great service. The owner of the company took great care. I recommend this company as the best company for your moving needs. Thank you so much to all of you.Review from Emily T
1 star08/07/2024
DO NOT USE THIS MOVING COMPANY UNDER ANY CIRCUMSTANCES I contacted In and out Moving and storage to move my belongings from **** to *******. I packed everything up and the people who came to pick it up were actually very efficient and friendly. The problems came after they had my stuff hostage. I was given a 2-10 day delivery window and did not receive my belongings until FOUR WEEKS LATER. I had to beg for any information and updated both through email and over the phone. No one ever picked up my calls; I always had to leave MULTIPLE messages. When my stuff finally arrived to my new apartment the delivery crew was less than stellar. All of my stuff STANK. Stank like it wasnt stored properly and of cigarettes (I assume because the driver smoked all the way down to *******, like he was while the other two guys unloaded all my stuff). Boxes were falling apart. One box was different than the ones I had packed everything in and when I opened it half of the stuff inside was missing. One of the guys on the crew kept talking about politics and his life story which was unneeded and unappreciated due to the extreme views he was sharing. It took the loading crew an hour and a half to pack everything up and the delivery crew three hours to unpack everything. They left trash everywhere inside and outside of the apartment. it got so late and i was so uncomfortable with the things the one guy was saying that I had them leave without putting any of the furniture back together. I am missing multiple items and multiple items are damaged, weirdest of which was my box of socks and underwear (which is really weird and violating). PLEASE learn from my mistake. These are some of the most UNPROFESSIONAL people I have ever had the displeasure of being in business with. I felt totally disrespected as a customer.Review from Jonathon R
5 stars07/31/2024
Every aspect of their service was outstanding, from managing my wardrobe to handling numerous boxes. I appreciate their commitment to excellence. I highly recommend their meticulous and cautious approach.Review from James K
5 stars07/29/2024
This moving company provided outstanding service. The team was very professional and attentive. Everything arrived in perfect condition. I highly recommend their services to everyone.Review from James S
5 stars07/16/2024
The pricing was transparent and there were no hidden fees or surprises. I appreciated the honesty and integrity of this company. Thats all I require from the company Im working with!Review from Jason H
5 stars07/12/2024
It was a very smooth process from the time I sent my items boxes to deliver. Team was on point and very clear. On the day of delivery and scheduled the delivery as per my needs. Kudos to the service and follow *** whether I received my things safely.Review from William S
5 stars07/09/2024
Highly recommended! I had to move from a third-floor apartment, and these guys were quick to load boxes and furniture. They took special care to wrap larger pieces to prevent any damage and protected walls and doorways. The team was friendly, and professional, and the pricing was fair. Great teamwork!
Customer Review Rating
Average of 65 Customer Reviews
Contact Information
1830 N Kostner Ave
Chicago, IL 60639-5102
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