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ComplaintsforReckless Records
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Complaint Details
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Initial Complaint
05/03/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Product was advertised as $100, I was charged $200 for the item. I did not recognize til I got home from vacation and looked at the receipt. Called Manager and manager refused to adjust the charge to my credit card.Business response
05/03/2022
The item in question had two prices on it, the *** code/price sticker and an incorrectly priced display card. Both are clearly visible in the photos provided by the customer. Likewise, the receipt clearly indicates the correct sales price. While we regret the mistake and are completely willing to resolve the issue in a reasonable manner, the customer refuses to listen to any other alternative than simply giving him a $100 dollar discount. When the customer called he made it very clear that he was not going to accept, or even listen to any other means of resolving the mistake. He immediately threatened to leave a negative Yelp review and file a chargeback with his credit card company. As the store manager was offering to email a return label for the item (customer is not local to Chicago) to be shipped back at no charge to the customer, the customer hung up before the manager could finish explaining that Reckless Records would be happy to provide a discount on the other items purchased to make up for the frustration. An attempted call back was not picked up and a voice mail was left telling the customer that we would like to resolve the issue in a manner that would be reasonable for both parties. The customer clearly stated on the call that he should be the beneficiary of the mistake.
While there's no argument there were two conflicting prices shown, both were clearly visible and the receipt that the customer signed had the correct price listed. An honest attempt to resolve the issue at Reckless Records' expense was made, rejected and the customer ended the phone and would not communicate with us to work it out. The customer did leave a negative review as threatened, and we can only assume he has contacted his credit card company to initiate a chargeback. Both the unwillingness to communicate with us to reach a satisfactory resolution, and the stated course of action (initiating a chargeback) has kept us from being able to reasonably resolve the customer's issue.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.