Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Reverb.com, LLC has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileReverb.com, LLC

            Musical Instrument Supplies and Accessories
            BBB accredited business

            Contact Information

            4535 N Ravenswood Ave

            Chicago, IL 60640-5201

            Visit Website
            (888) 726-2728

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1.03/5

            Average of 115 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            341 complaints closed in last 3 years

            127 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 2/9/2021

            Years in Business: 11

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Reverb is the largest online marketplace dedicated to buying and selling new, used, and vintage musical instruments.

             

            Since launching in 2013, Reverb has grown into a vibrant community of buyers and sellers all over the world. By focusing on inspiring content, price transparency, musician-focused, eCommerce tools, a music-savvy customer service team, and more, Reverb has created an online destination where the global music community can connect over the perfect piece of music gear. A portion of each sale on Reverb goes to Reverb Gives, which provides youth music programs all over the world with the instruments they need to make music.


            Business Details

            Location of This Business
            4535 N Ravenswood Ave, Chicago, IL 60640-5201
            BBB File Opened:
            5/20/2014
            Years in Business:
            11
            Business Started:
            1/1/2013
            Business Incorporated:
            1/1/2013
            Accredited Since:
            2/9/2021
            Type of Entity:
            Limited Liability Company (LLC)
            Number of Employees:
            205
            Alternate Business Name
            • Reverb
            • Reverb.com LLC
            Related Businesses
            • Reverb is a wholly-owned subsidiary of Etsy (NASDAQ: ETSY.)
            Business Management
            • Mr. Cooper Thomas, Customer Advocate
            • Ms. Kristen Cho, Chief Marketing Officer
            Contact Information

            Principal

            • Mr. Cooper Thomas, Customer Advocate

            Customer Contact

            • Mr. Cooper Thomas, Customer Advocate
            Read More Business Details and See Alerts

            Customer Complaints

            341 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/21/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I purchased a guitar from one of the sellers in their marketplace. The guitar arrived with unrepairable cosmetic damage because it was packed poorly and the seller did not purchase insurance (even though he easily could have through Reverb). The seller has been unresponsive. I have done everything Reverb has asked me to do. They offer full buyer protection yet they have only offered me a mere $450 (guitar cost over $1000) to do a repair. The only way to fix it is to repaint the guitar again which will lower the value of the instrument and likely be more than what they are offering. I declined this offer and requested a full refund per their buyer protection because I do not want the guitar. They said they would continue to try to work with the seller but I have not heard anything back and they no longer respond to my messages.
            Read More
            Read 340 More Complaints

            Customer Reviews

            115 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Robin C

            07/15/2024

            Horrible customer service - avoid this website at all costs. They locked me out by suspending my account for no apparent reason and I apparently am unable to restore it due to no ability to contact anyone to even find out the reason. If I could give them a negative rating I would. Buy and sell elsewhere
            Read 114 More Customer Reviews

            Local BBB

            BBB of Chicago & Northern Illinois

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.