ComplaintsforAssociates in Nephrology, S.C.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/26/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Per the attached letter from BJC Hospital, Associates in Nephrology is sharing my personal health information in the Care Everywhere in the **** system without my permission. I revoke all authorization to share my personal health information in **** system by Associates in Nephrology.Business response
02/06/2024
Hi Better Business Bureau,
Attach is a form where the patient can fill and sign to get Care Everywhere Opt-out. Once we get the authorization form back from the patient we can have the patient opt-out from the system in Epic.
Case# ********
Thank you
Customer response
02/07/2024
Complaint: 21204954
I am rejecting this response because I have enclosed the Opt-****** care Everywhere form that should remove my name from EPIC system. I never agreed that my personal health information should be shared.
Sincerely,
***************************Business response
02/13/2024
******************,
This is to let you know we have received back the Care Everywhere Opt-out request form with your signature. We have submit this to the *** system to have care everywhere revoked for Associates In Nephrology.
Please Allow **** business days.
Thank you,
Associates In Nephrology
Customer response
02/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to mewith the caveat that my opt out request is actually processed for 2nd Request..
Sincerely,
***************************Initial Complaint
12/14/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
The attached bill states that I may pay the bill in my chart/EPIC System. I did not provide my permission for my personal health information including bill to be released in EPIC system. I ask for the appropriate forms to Opt out of the epic system.About 12.4.22, I provided insurance information for ***** in Billing to bill insurance.Business response
12/15/2022
To: Customer Relations Team
******************** of ******* & Northern **
330 ************, Suite 3120
*******, ** 60611
(Complaint ID *********
December 15, 2022
Epic is an electronic health records system for hospitals and large practices. The Epic EHR database system includes patient records and provides functionality to handle the day-to-day operations of a practice, including patient medical records. Also, is required for healthcare systems to have electronic medical records for HIPAA Compliancy.
Sincerely,
Associates In NephrologyCustomer response
12/16/2022
Complaint: 18571605
I am rejecting this response because each patient has the right to decline for records to be shared everywhere with other providers. I elect that mymedical records are not to be shared with other providers. For this reason, I ask that my medical records are not shared with others.
Sincerely,
***************************Business response
12/22/2022
The Medical Records Electronics from our Epic (EHR) are locked and not shared to providers per patient request. If medical records are requested patient needs to consent before releasing records.
Thank you,
Associates In Nephrology
Customer response
12/23/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to mebecause I do not want my records shared with other provider via EPIC system.
Sincerely,
***************************/dpInitial Complaint
03/14/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Per ********************* in ******** claims, providers are required to obtain written authorization before payment of claims. I did not provide insurance number in February 2022, claims for *************************** on *************** and ********** from *************** to submit claims to ********. Please see the attached consent for treatment form that indicates self-payment. For this reason, I enclosed an e-mail for ****** in Patient Accounts at ***************. It is not clear how my insurance information was obtained via lost insurance card, misplaced insurance card or theft of insurance card. For this reason, I request that ******** claim be withdrawn or reimbursed immediately. Then, I ask for an itemized **** with ICD10 codes to be mailed to the address below as I stated to ***** in billing on 3.7.22. Your assistance will be appreciated.Business response
04/04/2022
See AttachedCustomer response
04/04/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Yet, I maintain that I did not provide insurance information to ***************and *************** has not provided a satisfactory explanation of how they obtained my insurance information.
Sincerely,
***************************
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.