ComplaintsforAutoplicity.com

New Auto Parts

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Initial Complaint
07/17/2024
Complaint Type:
Product Issues
Status:
Unanswered
The business failed to respond to the dispute.
I was under the assumption I was ordering a circuit board for my furnace when in reality it was the wrong picture for the wrong item. The picture on my computer is what I was supposed to be sent but what I really got was a black box for diagnostics.
Initial Complaint
06/22/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I am receiving numerous phishing emails from this entity, all different types of topics (unsolicited).They are using various large business' logos to lure someone to click a link for a "free prize".I have provided a PDF sample taken straight from my email. Various topics ranging from free prizes to p**** enlargement product. None of thee things are searched by me, or on my devices Nor do they hold any interest to me. I have NEVER contacted or searched anything .autoplicity.com. Numerous emails daily.I wonder how bad life gets for anyone who clicks the Icons
Business response
06/26/2024
We do not send out phishing emails and a different entity is doing this to us as well. We have reported this issue and are working on a solution.
Initial Complaint
06/18/2024
Complaint Type:
Product Issues
Status:
Unresolved
The business responded to the dispute but failed to make a good faith effort to resolve it.
Date of transaction 4/20/24. I ordered the incorrect item which I noticed immediately upon receipt. The item was never opened. I requested a return per their website & shipped the item back in perfect condition with the ***** label they provided. 3 weeks after they received the return, on 6/2/24, I had to email them asking for my refund even though the website states refunds are issued in 5 days. I received $15.18. They charged me a 30% re-stocking fee which was not disclosed on the shipping & returns page nor was it disclosed on the returns hub. I would like to be refunded the $12.59 "re-stocking fee" since it was not disclosed in any place a reasonable consumer would be expected to look. I was not where this page was until an email on 6/6/24.
Business response
06/26/2024
The customer was not refunded for this item as ***** shows that it is still in transit. However, due to the time it is taking them to deliver, we are issuing the customer a full refund today on the missing tire
Customer response
06/29/2024

Complaint: 21870036

I am rejecting this response because the response has nothing to do with my complaint- it's probably for another complaint about them. I did not order a tire. The business needs to re-read my complaint, respond appropriately and refund (at the very bare minimum) the 30% "re-stocking fee".

Sincerely,

*******************************
Initial Complaint
05/30/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I ordered ******* worth of car parts from Autoplicity on line Paid for it with card.I ordered after consulting with a rep who sent a link for me to click on and give card info.parts were right as was price.the next morning they sent a email saying order was canceled because our phone numbers were in wrong spots.Mine were there's goes and there's were mine goes.they said return would take 3 or four days .it's been a week .Now they say 7 to 10 days.Order was never fill refund was filed last thur.tomorow makes 8 days.i have been hung up on 3 times.
Business response
06/12/2024
I'm unsure what the issue is on this order. The customer's order did not pass the fraud check due to the phone number issue and he was refunded in full 12 hours later.
Customer response
06/13/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to **** got refund

Sincerely,

*********************
Initial Complaint
05/30/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I purchased **************** Sports ****** Electronic ************** Systems - Stainless Steel - Slip Fit from Autoplicity on Tue, 30 Apr 2024 order # ******* The item was missing parts, had broken wires inside the undamaged box and once I repaired and replaced those items found the part to leak and rattle. I immediately contacted autoplicity customer support only to continually receive copy paste answers even though I was asking very specific questions. Just got the absolute run around even ending every conversation with please provide RMA and return shipping label. Yesterday I did the chat through the website and pretty much got no where with that too. They were Demanding pics and videos to send their warehouse. I sent pics and videos now they "say"thry are talking to the Mfg. Like no other company handles customers like this. If I have issues with an item refund my money and take my return. They keep giving the run around in hopes that one forgets. I had a similar issue with them a couple years ago with a Catalytic Converter they wanted me to take the car to a dealership to have the converter checked after I completed about 6 tested they had me perform each a different time not just all at once waisting a ton of my time. I feel these issues and company need to be looked into further.
Business response
06/07/2024
We greatly apologize for any inconvenience the customer has experienced. We have issued a full refund for the product they purchased that was defective. The customer may discard the item as they see fit. Please let us know if we can be of further assistance.
Customer response
06/07/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********,
Although the refund was 4$ less than I had originally paid and autoplicity stated that they issued a fulll refund.I appreciate the service BBB has given and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
05/07/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On 3/20/2023 I placed an order containing four items all from the same manufacturer. After nearly a month had passed with no tracking information or any kind of update on the status of my order, I reached out to see what was going on. "Unfortunately, this item is out of stock with an estimated restock date of 7/10/2023" was the reply. This was concerning as the order contained products, not just one product. This was the first few red flags of many. There were several more update request emails sent by me over the course of the backorder (over one year), always with the bare minimum level of effort or empathy by their service representatives. I waited over a year for this backorder with nothing but questionable communication from Autoplicity. I couldn't wait on this backorder any longer and had to cancel. I sent an email to cancel the order on 3/14/2024 and 10 days passed with no response. I called, spoke to someone who cancelled the order via phone and I received an email shortly after confirming the order had been canceled.Now the back and forth began regarding a refund instead of backorder "updates". "The order is too old and we can't credit the original card. We will have to mail a check or refund via paypal." Paypal info submitted. Days pass, I send an email to inquire on the status of the refund. "Please check the statement on your original card for a refund. If it doesn't reflect your refund, please reach out to your bank" when a week prior they told me that they could not process a refund to the original card due to age of the order.As I write this review today, 40 days since the order was cancelled, I do not have a refund. This is theft. I am owed $1846.91.
Business response
05/09/2024
We apologize for the inconvenience to this customer. We never intended to "scam" him. Due to the age of the order we could not refund off of the original payment method. That meant we had to either issue the customer a check or push a refund through to his Paypal account. I see that the customer provided their Paypal account to us on 4/17/24. Unfortunately the agent that handled that did not set the proper status on this order (refund needed) when that was received. I have now pushed through the complete refund to the customer's Paypal address. They should see those funds in their account shortly.
Customer response
05/13/2024

Complaint: 21680636

I am rejecting this response because: I accept this resolution however in have still not received a payment from this company and I do not want to close this case until refund has arrived.

Sincerely,

***************************************
Business response
07/11/2024
As previously stated, the customer's original charge was too old for us to refund through our CRM, it was over a year old. We had to manually process a refund in Paypal for the customer which was done on 6/12/2024. The customer has been refunded in full. We apologize for any inconvenience to the customer
Customer response
07/11/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this final resolution is satisfactory to me. I truly wish it hadn't come to this to get a refund but overall happy it has finally happened.

Sincerely,

***************************************
Initial Complaint
05/07/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I made a Purchase for a JBA Exhaust system for my vehicle on March 9th 2024, item was received on April 6h 2024, received the Wrong exhaust system, contacted customer service and after a few days i was able to get a returned label to do a return. Item was return shipped back on April 12 2024 via ***** was received back to Autoplicity signed by; ******** on April 16 2024 @ 11:31am . I immediately contacted customer service on April 17th to make sure item was returned and my refund process will be made, I was Told my refund will be done by that friday April 19th. I have not received my refund , I have contact **************** every week on to see what is going on with my refund, and I keep on being told they will contact internally the department that does refunds and put a rush on the refund and I have yet to received my refund. I spoke to 2 different customer service representatives yesterday 5/6/24 on hung up on me after I asked if i could speak to someone who can let me know how much longer i have to wait for my refund, and the second one told me i can call every day if I want to , to see what's going on with my refund, its been almost 4 weeks and I have not received a refund
Business response
05/09/2024
I apologize for the delay the customer experienced in receiving their refund. The credit has been manually pushed through the Affirm payment portal this morning. The customer should receive notification of the refund shortly
Initial Complaint
04/30/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I ordered 2 different parts on 1/24/24 and even though the website said they would fit my 2016 Buick Regal, they did not. On 2/22/24 I got 2 different RMA numbers designated by #######-1 and -2, and returned them in original packaging, never even taken out of box. I got confirmation they were received on 2/28/24 from ****** I contacted them on 3/17/24 and told them both items were confirmed returned and where was my refund. On 3/23/24 I received credit for 1 of the items. I have since phoned them and sent over 8 emails to get credit for the second item. They say they have to reach out to the warehouse and tell you they will update you in 24 hours. After I contact them 6 more emails, they finally respond with "Our team is still working on the second refund. I did reach out to our team once more and will be providing an update as soon as we have this." They just want to wear you down and hope you forget. It is now 2 months since the items were returned and they can't give any answers.
Business response
05/09/2024
I show the customer has been refunded in full for this order. The returns team at the warehouse did not locate the second set of struts until 4/30. The customer received a refund on 3/23/24 & 5/1/24. If the customer has not received their refund yet, we recommend they contact their credit card company.
Customer response
05/13/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I filed a dispute with my credit card company on 4/22/24 because the business would not respond directly to me and the conditional credit became permanent on 5/3 as notified to me by the CC company. Business is not trustworthy tries to wear you down and make excuses.

Sincerely,

*****************
Initial Complaint
04/25/2024
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I'm making a complaint against autoplicity becouse they were to deliver a package through *********** wrote it off as signed and delivered which was never the case noone at my resident signed for package nor did we recieve it. I asked if they would file complaint through ***** and they refuse by saying it was signed for and delivered. I don't know the person who signed for it. I don't want refund just item I purchased. It's somewhere just not at my address. I purchased item April 10, it was supposed to have been delivered the15 of April regardless what the claim it wasn't. I need your input thank you
Business response
05/09/2024
We apologize for any inconvenience the customer may have experienced. Upon further review, the customer is correct. The tracking from ***** states it was delivered to ***** which does not match the zip code on the customer's order. We have issued a full refund today for the lost package.
Customer response
05/09/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
04/25/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The order was placed on February 23rd 2024...the ship date was supposed to be April 15th 2024...on April 15th a new ship date of June 5th 2024 was presented to me I canceled the order...order was confirmed canceled by Autoplicity on April 17th 2024 ...I was told it takes 3 to 5 business days to process the return of my money...the 3 to 5 business days has since passed and I get the run around of tomorrow will be the day ...except tomorrow never comes...I read the reviews about Autoplicity and now I'm really worried I will never see a ***** of my money returned....looks like they are just BIG INTERNET SCAMMERS...please help if You can to get my money back any questions feel free to call me at ************...Thank You
Business response
05/09/2024
This customer was refunded in full via Affirm (original payment method) on 4/25/24. Due to the nature of the Affirm payment method, refunds do take roughly 3 more business days to process than a regular refund. If the customer has not received his funds, I recommend he reach out to Affirm directly

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