ComplaintsforChicago Northside Toyota

• Initial Complaint

  08/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 4/8/2024 I went into Northside Chicago Toyota asking to refund my extended warranty what I paid for and said it will take 3 months!!? and three months passed and still nothing???  

  

  Business response

  09/05/2024

  This check was sent out and cashed on 8/7/2024. 

  Customer response

  09/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  06/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I am writing to formally complain about a windshield replacement service I received at your Northside Toyota . In March of 2022, I brought my vehicle in for a windshield replacement. Upon routine inspection in June 2024 by a master Toyota technician, the technician discovered that the windshield installed by NorthSide Toyota's service department is not the correct OEM part and lacks a heating harness and connection. It has also been confirmed that the installation was improperly done, posing potential safety risks. I am extremely concerned that NorthSide Toyota knowingly installed an incorrect and potentially unsafe windshield. This not only fails to meet the terms of our agreement from my original complaint (BBB Complaint #********) but also raises significant safety concerns. Moreover, was this done intentionally as retaliation due to my complaint submitted to the Better Business Bureau? As a consumer, I have the following rights and expectations:1. Right to *************** I expect services performed to be accurate, reliable, and consistent with the terms agreed upon.2.Right to Safety: I expect all repairs and replacements to meet safety standards and not compromise the safety of my vehicle.3.Right to Transparency I expect full disclosure and honesty in all dealings. I request the following actions to rectify this situation: 1. Immediate replacement of the incorrect windshield with the correct OEM windshield, including the heating harness, at no additional cost to me.2. Assurance that proper installation practices will be followed to ensure the safety and integrity of my vehicle.If these issues are not addressed promptly, I will be compelled to file a formal complaint with the ************************ (FTC) and the Illinois ************************** I trust that NorthSide Toyota of Chicago values its customers and will take immediate steps to resolve this matter and address my concerns.Thank you for your prompt attention to this matter. Thank you,

  

  Business response

  06/14/2024

  We use a third party windshield company, and as far as we knew the windshield that was installed back in '22 was correct option-wise. This is the first we are hearing there was a problem. The Service and Parts Director is going to reach out to arrange for this to be addressed asap. 

  Customer response

  06/18/2024

   
  Complaint: 21840425
  
  I am rejecting this response because: NorthSide Toyota  has not actively reached out to further discuss this concern as stated in their response provided to the BBB.  Furthermore, NorthSide Toyota as a service provider is  still the Primary party responsible to ensure quality of service. Northside Toyota is the dealership that took the vehicle in for service and is primarily responsible for ensuring the repairs are done correctly and safely, regardless of whether they performed the repairs themselves or outsourced them to a third party. Unfortunately, even if the third party was told to do the job one way and was not done properly I believe NorthSide Toyota  is still responsible for ensuring the repair meets the standards promised under the warranty.

  Sincerely,
  
  *********************

  

  Business response

  06/20/2024

  The Service and Parts Director of the store has reached out via email, text and phone calls and has never been able to get the customer to respond. Is there a better email address and/or phone number to reach him at? 

  Customer response

  06/20/2024

   
  Complaint: 21840425
  
  I am rejecting this response because:
  A call was received 06/20/2024 at 11:26am by ***** of NorthSide Toyota during a time I was not available. A return call was provided at 11:37am almost ten minutes prior to ****** initial call. I am available via email ********************* or via phone ************.

  If, there is an issue of communication please provide the best contact for ***** or another representative of NorthSide Toyota.
  

  Thank you, 
  
  *********************

  

  Business response

  07/10/2024

  The customer was finally able to make an appointment and ********************* replaced the windshield with the correct one with the wiper de-icing option.

  Customer response

  07/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  05/07/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Purchased a certified used vehicle10-23! Take car in for service 5-7-24 and paid 184 dollars for diagnostics! I told them the issue! Waited! I get a text message with a grocery list of isses with prices! Some of them included PC *****, old fluids need changing, WTF did I buy. Certified? 6 month later, old fluids needs changing? Really! What exactly is certified!

  

  Business response

  06/11/2024

  This was an oversight by the ***************** Manager working with the customer.

   

  They didn't closely review the history and just went off of time and mileage for things that would have been coming due without the certification process.

   

  We did end up having to fix damage to a backing plate that was rubbing on a brake rotor.

   

  The Service and Parts Director for the store was able to meet with the customer last week and as a gesture of goodwill we refunded the charge for the service visit in question. 

• Initial Complaint

  04/21/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I took my car in for a repair and was asked about looking at newer cars, and I agreed, saying I hoped to get a newer car during the Fall and that I absolutely would NOT purchase anything yet. They showed me a car that fit what I would want and then the heavy pressure began, including two more employees being extremely pushy: "You STILL aren't ready to say yes??" "What do we have to do to get you to buy this car TODAY!!!?" A number of "deals" were offered to bring the price down to $20k and I caved. Next thing I knew it was several HOURS later because they insisted I purchase NEW auto insurance, add bumper to bumper warranty and road assistance, *************** new floor mats, a CAT shield, upholstery protection... without giving me prices for anything. I was shaking and having a panic attack. They kept going. By the time I left, I was shaking and had signed a million forms by tapping a prefabricated signature on an iPad. The text was easily 80 pages in 6 point font which was unreadable. They did not give me a final bill of sale.The following week I brought in a large payment by check and finally was given a flashdrive with documents. I discovered a fee of $399 for just enrolling in a SmartPay finance account, totally not discussed. I still don't know the final total price of the sale, which was almost 4 weeks ago. I've been in contact roughly 3 times each week to get something stating ALL costs and my final total. Still no final total in writing, and still no word on the "free CATshield" I was promised. I told them to remove the SmartPay account and it's fee, but still nothing in writing.How can a business simply refuse to give me a final bill of sale?

  

  Business response

  05/22/2024

  We met with the customer a couple of times, including this past Saturday. LoJack was removed from her vehicle and she is being refunded, and an additional $1k was refunded as a gesture of goodwill for LuxCare, the appearance protection package on her vehicle.

  Customer response

  06/03/2024

   
  Complaint: 21605832
  
  I am rejecting this response because:Good evening,
  
  I wasn't able to respond within the 7 days you asked because I haven't gotten the promised refund yet. The LoJack removal was done on 5/18. I have NO WAY OF KNOWING if and when Toyota will make good on the promise to refund the two charges they agreed to.
  
  I cannot "accept" the offer to refund me since they have not done so yet. When they follow through on that, I will write to you saying that issue (of those two charges) is closed. Thank you.
  

  
  

  
  Sincerely,
  
  *************************

  

  Business response

  06/20/2024

  $2495 was sent to Toyota ********* Services, and should reflect in the customers account at this point. This reduces the outstanding balance, and in effect reduces the term of the loan. 

  Customer response

  06/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is acceptable/satisfactory to me. 

  I am deeply disappointed by the sales team and finance team:  they gave me a written base price of $20,000 for the car, then days later gave me an invoice stating $24,000 base price instead.  However, I will close this complaint since some restitution was given, as agreed by the General Manager.
  
  Sincerely,
  
  Mars *************************

• Initial Complaint

  03/20/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On 3/20/24... Chicago Northside Toyota, ********************,Ph: ************ :: Dealer will not let you test drive cars without (buying) - what they say: "You have to make the deal 1st". Before test driving. Suggested needed "to buy" the car first - before testing. Never asked to look at my license, insurance or credit. When complaint sent to dealer... no real resolution. They changed their explation and said that is not what they meant. It's precisly what they meant in the moment. Tried to get me to buy the car first. I'm a seniot citizen (65+) and think they were trying to confuse me into buying first.

  

  Business response

  03/29/2024

  We are very sorry, we had a sales manager that was being ****** protective of the first of the new generation Tacoma's that we received. The ** has reached out to see if the customer would like us to bring one to him to check out in person. 

• Initial Complaint

  11/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Request to Cancellation of a deal financed on 11/27/2023 around **** P.M from Northside Toyota Chicago.The Car financed had some issues in the front side of the vehicle (Noisy and vibration through the front right-side end - vibrating the dashboard to the steering wheel). I emailed and handed it over the vehicle within 24 hrs.' to the Toyota North side (I have attached a copy below). I reached the financial manager and informed about this issue next day morning and said I don't feel safe in the vehicle. I requested him for an exchange or cancel the agreement, He became so rude and informed me right away it can't be canceled or go for an exchange and your stuck with me, and sometime later service manager came up telling me that they found the issue and will fix it by tomorrow because they're out of tires, so informed me to come next day morning and for the gods sake I accept it. Today, I went there and replaced a new tire, but it still didn't work out and I had to drop the vehicle to the service center. I went and spoke to the general manger regarding this issue. She informed me, she is not able to help me go for an exchange or cancel the agreement which, I signed on 11.27.2023. I feel like they cheated me to sign the papers for an overpriced car (Toyota Prius 2017 - ODO ***** M. At start it was ****** but I later noticed it was ****** on papers + *************** agreement coverage and me sign it to borrow a ********* loan from Toyota financial Services. I really don't understand how they made me borrow huge amount because my annual income will be around ******. Later today, with the help of a friend, I informed to Toyota financial services office about this issue and they said, sales manager is happy to assist me in this matter. I went there by evening around **** P.M and met him. He at first said, he will trade the vehicle and sometimes later, he came to me and said vehicle is ready to go from the service center but still there will be reduce noise and vibration will occur. I turned back home without taking the car.

  

  Business response

  12/28/2023

  He bought a car at internet price and paid to buy down the interest rate to 0% for religious reasons, that was outlined on his documents. He dropped the car off for service complaining of a noise, and refused to pick it back up. We unwound the deal within two days of the repair order and sold it to another buyer. He emailed me for his down payment refund just yesterday, and we refunded it this morning when he came in with the same card he used at initial receipt. We are clean and squared away. 

  Customer response

  12/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************** *************************

• Initial Complaint

  10/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They in breach of their contract. Didnt inform me of the ******************** of the car Such as what all was wrong with the car/check engine light on control light on dashboard, car shutting off on me, car jerking, cruise control malfunction light comes on, car settings reset whenever the car cuts off, car fan runs loud sometime for no reason.They way it shifts when driving it, no tune up, oil change. Over price market/ blue book value of the sale price.Over charges of the price again on top of the finance charges the added on another 17k after the finance company only approved me for 37k. The dealer charge me an additional 17k. The add on the dealer website had the vehicle going for 26,000.Theyve Committed Fraud telling me I had to put down a deposit in the amount of $500. The financial company refuse to send original contract.Theyve repo the vehicle n cause damage to property. They also caused demagw to the vehicle by pulling it out of my driveway while the parking break was applied. The tire wa damage it has a hole in it.

  

  Business response

  10/17/2023

  Regarding the complaint filed by **************: The customer signed the CarFax on every page of the report, which showed the extensive service history since the vehicle was new. On top of that, the customer purchased an extended vehicle service contract which would have likely covered any of the mechanical problems the vehicle allegedly had. In fact, the vehicle was serviced at our store in August of 2023 and everything checked out at that time, and an oil changed was performed at the customer request. No other issues were mentioned by the customer at that time, nor did any present themselves to the service technician. 

  As with all of our used vehicles for sale, we ***** to market" using software that is the primary tool used nationally in the industry to price vehicles. This *** was priced slightly below the market average in the region. 

  A down payment when financing a vehicle is the norm. The customer also seems to be confused by the retail installment contract which shows the finance charges broken out on their own which occur over the term of the loan. That is the interest on the loan based on the sale price, interest rate, and term of the loan, and is disclosed as required by law on a retail installment contract. 

  We have nothing to do with anything that **** or may not, have happened due to a repossession, which is carried out by a lender, not the selling dealership. 

• Initial Complaint

  10/02/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On October 2, 2023 I contacted the dealership to purchase a vehicle that they had advertised for $40,304. I told the salesman that I was prepared to pay the asked for price, plus TTL, and I told him that I lived in *************. He told me that the dealership had a transparent pricing policy and that they would honor the price. He then passed me over to management, who told me that this was indeed the case and that they would call me back the same evening to confirm availability and take a down payment. I was called back an hour later and told that since I lived outside of their area that they would charge me an additional "environmental" fee of almost $4,000, based solely on the fact that I don't live there. This is prejudicial, and is bias based on the fact that I live in *****. I feel that they should honor the price that I was quoted.

  

  Business response

  10/17/2023

  The General Manager of the store actually reached out to the customer after we were informed of a review. The situation was discussed in detail to clear up any misunderstanding and although we generally prioritize local sales, especially on new vehicles, we offered to sell the customer an inbound unit. The customer indicated they had already completed a deal from a dealer in another state. 

  Customer response

  10/18/2023

   
  Complaint: 20688342
  
  I am rejecting this response because: the business did not offer me an incoming vehicle at the advertised price, as they stated. They simply defended their policy. At this point I have ordered a vehicle from another dealer, which I will have delivered before the end of the month. 
  
  Sincerely,
  
  ***********************

  

  Business response

  11/02/2023

  We will have to agree to disagree, as our notes and the GM's recollection regarding that conversation differ. 

• Initial Complaint

  04/16/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I cosine my friend on 03/21 was rava 4 was 2021 we buy car charge ***** plus all charges invoice was ***** payment was 915$ months put in extra road hazard gap insurance and other coverage tax and resitsis charge dont know ripping off my friend turn bad so I told him day 3 I going to return I went they says we cant I told transfer my name take his name off come back tomorrow **** finance manager he make daily come for 7 days he didnt give paperwork before end the day try to sale day 7 new car was Highlander ***** manager ***** she threting me she says this place cops own through you out then she run my credit second time and I did try my name car play game extra charge for 12000$ I try 3 weeks no one answered **** was mad dont walk my office then I had to 3 friends with then Littel answer on day 4/12 finally told me we put yr name run credit again so run credit my name 3 times and try to my name change me tax road hazard and other charges 7000$ did not give my old plate took 1500$ cash took my money told me see in new paperwork didnt then says put in 7500$ **** I did old loan still on put new one extra all charge I went to Elgin they told this wrong charge me double car worth is 32000$ and my credit score 782 told me says 9 % then when I finish paperwork finance person mr ***** pushed and charge me all expenses tax road hazard and resitasis charge find out mr ***** didnt listen I had paperwork he told me *****% very bad ripping off customer next table 29% charge ripping off please look forward

  

  Business response

  05/10/2023

  We have bent over backwards to help this customer. She initially purchased a vehicle with another person, and then returned to remove him from the transaction. In order to do that, she had to buy the vehicle under her own name. You don't just get to remove the co-owner (and their income and credit upon which the lender made the decision to proceed with the loan) of a vehicle because you feel like it and expect the lender to continue with the original loan. We actually managed to convince the new lender to process this as a refinance (normally this would be considered a brand new loan), which saved her literally thousands in taxes. Every single thing we did for ************** was explained over and over, and she also brought another person with her to which we also repeatedly explained the transaction step by step. There were add-on's fully disclosed to her and accepted that she subsequently decided to cancel, which we did. 
   
  Every single step of this has been completely above board and transparent, and we have nothing more to say regarding these blatantly false accusations. 

• Initial Complaint

  03/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  8/17/2021 I purchased a car from this dealer ship (my first car dealership purchase) and they cheated me & manipulated me into paying 3x the car worth, with an interest rate of 17% on a used Toyota Camry. They took advantage me, when I was exhausted coming back from working a 16 hour shift, into buying the car when I came to get my previous car fixed. They pulled a bait & switch. They charged me for fixing the car I traded. They gave me a credit card that I couldn't use, spent no money on, but charged me a $500 bill although I spent no money on it. They said I have an interest of around $400 I have to pay back. & overall took advantage of me because I am a woman, had no previous knowledge of buying a car, as well as a foreigner.

  

  Business response

  03/30/2023

  For this customer, she used a ********************** Credit Card in down payment for the car.. signed auth, contract disclosing down payment, and receipt attached.

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