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            Business ProfileMcGrath City Hyundai

            New Car Dealers
            BBB accredited business

            Contact Information

            6750 W Grand Ave

            Chicago, IL 60707-2212

            Visit Website
            (773) 889-9090

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            Customer Reviews

            2/5

            Average of 14 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            49 complaints closed in last 3 years

            18 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 5/1/2011

            Years in Business: 17

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Business Details

            Location of This Business
            6750 W Grand Ave, Chicago, IL 60707-2212
            BBB File Opened:
            4/4/2011
            Years in Business:
            17
            Business Started:
            12/13/2006
            Business Started Locally:
            1/1/2006
            Business Incorporated:
            10/2/2006
            Accredited Since:
            5/1/2011
            Type of Entity:
            Corporation
            Number of Employees:
            55
            Alternate Business Name
            • McGrath City Hyundai, Inc.
            • Genesis of Elmwood Park
            • Genesis of Oak Park
            Related Businesses
            Business Management
            • Mr. Kevin McGrath, Vice President
            • Mr. Michael McGrath, Owner
            • Noel Ruiz, Sales Manager
            Contact Information

            Principal

            • Mr. Kevin McGrath, Vice President

            Customer Contact

            • Reza John, General Manager
            • Mr. Angelo Lioumi, General Manager
            • Noel Ruiz, Sales Manager
            Additional Contact Information

            Fax Numbers

            • (773) 889-7758
              Primary Fax

            Website Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            49 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/30/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            We purchased a vehicle in January that was supposed to have been certified and was even told we had to pay the extra fees because it was certified. It only came with 1 key fob remote but was told they would get me another. Shortly after purchasing, the lights and turn signals went out so I took it to a local Hyundai dealership for repair since McGrath is about 3 hours away. They informed me several filters needed changed and were dirty along with needing other work done that they said should have already been done. I've called this dealership at least 15 times and have asked to speak with different people including the ** and the service manager and have not gotten any return calls. I spoke to the salesperson and he told me they would take care of it but I still have no resolution and now its April 30. I can provide call logs and texts requesting assistance. This is the worst car buying experience I've ever had and I would never go back or recommend this place since they are not willing to address issues.
            Read More
            Read 48 More Complaints

            Customer Reviews

            14 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Enrique R

            02/09/2024

            The dealership is stunning. They did a h*** of a job with the remodeling. The salesman I worked with was ******. Very polite individual who thoroughly listened to my questions and found the best truck for my needs. Thanks again ****** & McGrath City Hyundai!

            McGrath City Hyundai Response

            02/12/2024

            ******************,

            We're always looking to improve the customer experience here at ********************** and this latest remodel is an example of just that.  Congratulations on your new truck!!  ****** is one of our best, thank you! and make sure you tell everyone about the great service you received while here at McGrath City Hyundai.  

            Read 13 More Customer Reviews

            Local BBB

            BBB of Chicago & Northern Illinois

            More Info on Local BBB

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