Customer ReviewsforChicago Tribune

I came here to complain about the Chicago Tribune Digital Services web site for "managing accounts", and had to laugh at the number of other reviews on the same subject. The Trib should offer a full management web site for subscribers that allows for viewing active billing periods, current rate and next billing cycle rate, and the ability to cancel at the click of a button. To see the average customer review as one star and the ******************** Rating and Accreditation at "A+" is truly laughable. My rating for treatment of customers is "F-".  

Our sincere apologies regarding any misunderstanding associated with your Chicago Tribune digital subscription.Your feedback is acknowledged regarding your customer experience. Please contact **************** if you would like to receive any additional information regarding your digital subscription at ************. Thank you, ****** ***************************

Morning paper is never delivered unless we call about missing delivery then this "morning" paper arrives after 1PM. CONTINUED complaints to customer service do not change this. I would give NO STARS if it was an option.

May 10, ********************************************************* frustration associated with your Chicago Tribune home delivery subscription. The information you provided within this BBB Review and your home delivery account is being reviewed and proper course of action will be taken. Please be advised since there are open routes concerns causing delivery delays in the area at this time therefore your deliveries could be missed or received after standard delivery times. We appreciate your patience and understanding while we work towards a resolution to the delivery concerns in your local delivery area. **************** has processed the missed delivery complaints and credits but I have adjusted the account further of which extended your paid thru date 2 weeks until December 14,2024. **************** will be contacting you within the next 7 business days to confirm your newspapers have been received as scheduled to your satisfaction. In the meantime, should you have any further concerns or would like any further assistance, please do not hesitate to contact our **************** Department at ************.Thank you,****** ***************************

Continued to increase the billing rate without discussion, now wants to bill the paper copy at $425 every 2 months; who would spend $2500 per year just to do crossword puzzles? And most subscribers are paying $7/week??? We have been loyal customers for over 35 years, and this is the most unethical practice i have recently encountered.

May 7, ********************************************************* frustration associated with the Chicago Tribune.The information you provided within this complaint is being reviewed and proper course of action will be taken, if needed. It seems your account was cancelled but **************** will be contacting you directly to provide any further assistance regarding your billing concerns. In the meantime, if you should you have any further concerns or would like any further assistance, please do not hesitate to contact our **************** Department at ************.Thank you,****** ***************************

Pure fraud in billing! Renewed in January, 2024 for 15 weeks , paid in full, supposedly running through 5/7/24. Received notice 3/23 subscription was ending and respond by 4/20. Called customer service 5/5, was told subscription was shortened because a surcharge to cover inflation and fuel of $0.15/issue was subtracted from account. Require payment in full for 15 weeks, THEN change pricing mid subscription with NO notification? Glad I requested statement vs automatic billing - would never caught this! Needless to say, they lost a long time subscriber. Canceled subscription. Amazingly, agent then offered all kinds of specials available if I didnt cancel. Probably more people had issue just cancel without complaining.

Our sincere apologies regarding any inconvenience or frustration associated with the Chicago Tribune.The information you provided within this complaint s being reviewed and proper course of action will be taken, if needed. **************** will be contacting you directly within the next 5 business days to provide assistance to this matter. Thank you, ****** ***************************

I am at 28 straight days of not having my paper delivered to my mailbox. I've communicated multiple times with the Tribune "customer service" department, unfortunately their customer service is located in ***************, and I get little to no response, other than the automated "we're sorry" e-mail with no further response or resolution. My problem is, I've paid for a service, that includes delivery of a physical newspaper. They're apology e-mails say my account has been credited, but they haven't explained what that means. Nothing is showing up on my credit card, so I'm assuming that means they are extending their horrible service. My account has also been switched to "inactive," which means I can't even use the app to make a complaint. I have no interest in using their on-line newspaper, but that seems to be their best solution for something so simple as getting my paper in my mailbox. It IS being delivered, to my neighbor, on his driveway, that is located on my street, but his physical address is on the neighboring street, so even their s**** up....is screwed up! It's not my neighbor's job to deliver my paper and I shouldn't have to walk down the street, every day to fetch the paper. What kind of idiots work in this organization who can't communicate with the contractor, tell them they are delivering to an incorrect address, and they need to drive 100 feet further to a well-marked address on the mailbox and place the paper in the slot? As a businessperson, I've seen poor customer service, but nothing rises to the level of this nearly defunct organization. I've reached out and communicated with, a couple of times, a Tribune Journalist who has tried to see what he could get done. Nothing has changed. Tribune, don't apologize, just do your job.    

May 7, ********************************************************* frustration associated with the Chicago Tribune.The information you provided within this complaint is being reviewed and proper course of action will be taken, if needed. It seems that **************** is in contact with you to assist with your delivery concern associated with your product placement. Please be advised the standard delivery location is to the driveway so any other request is considered a special request. This matter is being reviewed and the local Distributor has been advised of your delivery request. Should you have any further concerns or would like any further assistance, please do not hesitate to contact our **************** Department at ************.Thank you,****** ***************************

Don't sign up for paper. They cashed my check and I still have not received paper after 21 days. I just received another bill today. I am trying to get back original payment of $31.98. Also, very difficult to speak to a representative.

Our sincere apologies regarding any inconvenience or frustration associated with the Chicago Tribune.The information you provided within this BBB Complaint is being reviewed and proper course of action will be taken, if needed. After reviewing your former subscription, I have processed a full refund of your last payment in the amount of $31.98 which will be refunded by refund check. This refund check will be received within the next ***** business days due to standard processing times. Should you have any further concerns or would like any further assistance, please do not hesitate to contact our *************************** at ************.Thank you,****** ***************************

Easy to subscribe with a great rate to start! Impossible to cancel.

Our sincere apologies regarding any inconvenience or frustration associated with the Chicago Tribune.The information you provided within this BBB Complaint is being reviewed and proper course of action will be taken, if needed. **************** was able to provide assistance and cancelled your account effective March 21, 2024 during your **************** contact on March 15, 2024. Should you have any further concerns or would like any further assistance, please do not hesitate to contact our **************** Department at ************.Thank you,****** ***************************

My review isn't of the Tribune newspaper, but their affiliation with Inside Shopper. Over the past year and a half I have tried - unsuccessfully - through multiple emails and phone calls to remove my address from their distribution list. Each time I've called or emailed I was assured that my name would be taken off of the list. However, every Wednesday I continue to receive this little red bundle of junk. Either the distributor does not have a 'do not deliver list', or the person delivering it either does not look at the list, or does not care. I have close to two dozen of these that I've been keeping that I will waste my time and money to ship back to the Tribune.

Our sincere apologies regarding any inconvenience or frustration associated with the Chicago Tribune.Customer Service will be in contact with you within the next 7 business days to obtain your delivery address in order to assist with your Inside Shopper complaint. Should you have any further concerns or would like any further assistance, please do not hesitate to contact our *************************** at ************.Thank you, ****** ***************************

My concern is related to a digital subscription. I used the online feature to manage the account online and cancelled the subscription in November 2023 (11/8/23) and December 2023 (when I saw my credit card had been charged again). I have screenshots of the cancellations. Yesterday, I noticed my credit card has been charged for January ****. I called today. Supposedly, the January charge has been cancelled and the subscription was cancelled (again) by the representative. I spoke to a representative and a supervisor (?). There was no logical response to the fact that I have screenshots of the cancellation(s). I also wanted a refund of the December payment. There is a sigificant problem if they cannot see the online cancellation. It is a more significant problem to disregard the customer's concern and proof of cancellation. I will never subscribe to the Tribune again. The best product isn't worth the aggravation of a sub-standard customer service system. The ********************** is not the only news source. The Chicago Tribune and its customer service departments should act as if they are aware of that fact. Disrespecting customers (and potential customers) then offering a special low rate is not a viable business or marketing plan.

Our sincere apologies regarding any inconvenience or frustration associated with the Chicago Tribune.The information you provided within this BBB Complaint is being reviewed and proper course of action will be taken, if needed. After reviewing your cancelled subscription, **************** did assist with your concern and processed a refund in the amount of $13.68 on January 9, 2024 back to your credit card charged. Due to your feedback, I have processed an additional refund in the amount of $20.89 which would total and include the last two payments for this subscription. Please allow 14 business days for the refund to be processed back to the credit card charged due to standard processing times.Should you have any further concerns or would like any further assistance, please do not hesitate to contact our **************** Department at ************.Thank you,****** ***************************