Complaints
This profile includes complaints for Chicago Sun Times's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 9 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Have routinely purchased packages for home delivery of the Chicago Sun Times paid in advance. Several Times have not received a paper. This time have not received a paper for this week, 11/10-11/16//2024. Our subscription expires on 11/24/2024. I would like a refund since they have done nothing to remedy this situation. It is illegal for a company to retain money for services not rendered.
Business Response
Date: 12/03/2024
Please find attached the response to complaint ID #********. Thank you.Initial Complaint
Date:04/21/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
For the last 3 weeks cannot get the sun times delivered to my house. When the paper does show up they deliver the tribune not the sun times. I have called and used the auto mated system to request a redelivery and it never happens. I have called personally to the customer service line and I cannot get the delivery service to call me back as requested = calls for a supervisor were never returned as requested and I cannot get a credit for all theses missed delivery and wrong papers delivered.Business Response
Date: 05/09/2024
Customer response is attached.Customer Answer
Date: 05/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Customer Answer
Date: 05/14/2024
Complaint: 21604734
I am rejecting this response because: Last Saturday I didn't get a paper and to 5/14 the tribune was delivered so that's twice now in 2 weeks this has been incorrect. can we have the sun times manager call the delivery service again to get this corrected going forward? Thanks.
Sincerely,
*********************;Initial Complaint
Date:07/12/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been a ********* customer for years. The newspaper delivery man stopped delivering papers to my home on June 2,2023. I reached out to the ********* to let them know that i had'nt received any papers. I was told that they would make a report of it and give me cedit. Well , i called them about 3 weeks, and finally i called and told them j to just ***** my subscription and send my refund.. I was told that ********* doesnt give refunds. This was not my fault that i was'nt getting my papers. I spoke to a supervisor who said upper management will have to call you, and also they decide if they will give you a refund. I have not heard from upper management, nor do i have my refund almost $20.00. Had I known that they were doing this, i never would have gotten the paper in the first place.Business Response
Date: 07/14/2023
Attached is the response letterCustomer Answer
Date: 08/08/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:06/25/2023
Type:Status:UnpursuableMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The Chicago Sun-Times CONTINUES to send me UNSOLICITED MARKETING MATERIALS via the US *************** I have called, written and emailed requesting to OPT-OUT of ALL COMMUNICATIONS. ALL OF MY REQUESTS HAVE BEEN IGNORED! I AM NOT A SUBSCRIBER OF THE ****TIMES. I am a senior citizen and I have rights!Initial Complaint
Date:05/30/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
***** monyhs ago, for medical reasons, i had the chicago sun-times deliver my house. i ended home delivery . since then, i have gotten various letters from the paper with offers to re-subscribed. i have called at least, 5 times to have my name, address taken out of their system. i received letters in mid january, feb 9th, may 30th to re-up. i have called to talk to customer service, a supervisor 2 times named *****. approx dates of calls were feb 9th, and march 16th. i do not remember all thedates, sorry. at 1 point, i even talked to someone in the corporate office, and was assured , the mailings with my name and address would stop. now the mailings are coming in envelopes with just an address, 848 e grand chicago, adressed with my name or current resident. all i keep hearing is, 1 excuse after the other. i dont know if this is the sun-times, or any of its umbrella companies trying to irritate me, but i am begging for any mailings from the chicago sun-times, umbrella companies, or any addresses affiliated with this publication, to stop. ***** months of trying is long enough. thank-you for any assistance. *********************Business Response
Date: 06/12/2023
Attached please find the response letter of complaint# ******** - ********************Customer Answer
Date: 06/16/2023
Complaint: 20119929
I am rejecting this response because:
the sun-times spelled my last name wrong. that is why they found no files. it is spelled waidanz, NOT waldanz
Sincerely,
***************************Business Response
Date: 07/07/2023
Please see response attachedCustomer Answer
Date: 07/13/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:05/26/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
For the past week we have not received a newspaper from the Suntimes even though we are paid up till October. We have called every day and were told it would be delivered. Then we had to call back and get credit. Today we called to cancel the paper since were not getting it any way and were told they will not credit us the $29 balance we have on our account. We were never informed of this when we started the service. Apparently you have to go to their website to find and read that little piece of information. So in other words they are charging us for something they are not providing and unwilling to return our money. In my mind that is theft of services. I would like the paper stopped and a full refund issued of my current credit. Which they are refusing to do even after speaking to the supervisor. I am hoping you can help with this and let other people know of their deceptive practices.Business Response
Date: 06/19/2023
Please see attachmentCustomer Answer
Date: 06/25/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:12/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been a daily [7days] subscriber to the Chicago SunTimes for over 50 years. Since October 2022 our newspaper has stopped being delivered on our porch/doorstep and is now being delivered on the sidewalk/walkway leading up to the doorstep. I sent an email to ********* about the delivery issue on 11/27//22 and received a response back from **** in Customer service on 11/28/22 indicating they have updated the subscription to reflect this specific location for my delivery and a complaint has been filed with the carrier. I sent another email on 12/6/22 reporting the same problem as it has not been corrected. I received an email reply 12/6/22 from **** indicating they have filed complaints with the carrier and have escalated the issue up to the distribution manager. As of the filing of the complaint today, 12/8/22 the issue has not been corrected.Initial Complaint
Date:09/06/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have not received our papers for over a week. I have called 3x with no resolution! We have paid almost $100 for our papers re entry and no resolution yet. We are LONG term customers. This is unacceptable and fraud!Business Response
Date: 09/29/2022
Please see attached response.
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