2 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from DAIANA M
1 star07/10/2024
THIS COMPANY IS A COMPLETE SCAM, AS WELL AS THEIR CUSTOMER SERVICE DEPARTMENT.I PAID $160 FOR A PAIR A GLOVES, THEY WERE TOO SMALL SO I SHIPPED THEM BACK WITH THE SAME BOX THE NEXT DAY WITH A VALID TRACKING NUMBER, THEY IMMEDIATELY SAID THEY WOULD NOT RETURN THEM WHICH NI THEIR POLICY THEY GIVE 7 DAYS.I THEN IMMEDIATELY ORDERED A NEW PAIR AND NEVER RECEIVED IT.WHEN I CONTACT THE COMPANY VIA EMAIL, THEY SENT ME A FALSE SHIPPING NUMBER SAYING IT WAS RECIEVED, WITH NO VALID SHIPPING COMPANY INFORMATION IN ORDER TO PROERLY TRACE IT BACK.BEWARE !!Review from Benjamin B
1 star04/18/2024
First of all they are not based in *******, items shown looks great on pictures and videos but once they arrive you notice the inferior quality. Returns are basically nonexistent cause they want you to ship overseas on your dime and customs fees as well. No customer satisfaction policy. **************** is only via email every 24 hours or so. Be aware and dont buy anything from this company.
MaviGadget Response
04/20/2024
Thank you for reaching out and sharing your concerns. I understand your frustration and I'm here to clarify and assist you.MaviGadget is indeed registered in *******, **, ***. It's important to note that we operate as a marketplace, which means we facilitate sales between sellers and buyers but do not handle the shipping of products ourselves. This is similar to many other online marketplaces where the sellers are responsible for shipping their products.Regarding the return of products, we strive for transparency and fairness in our policies. If a product arrives as described and in good condition (as per the photo you provided), the responsibility for return shipping costs typically falls to the buyer if they simply no longer want the item. This is a common practice across many marketplaces to ensure that sellers are not unduly penalized.However, we do understand that customer satisfaction is paramount. We aim to respond to all customer inquiries promptly, and as per our records, we have responded to your emails in less than a few hours.We recognize the inconvenience this situation may have caused you, and as a gesture of goodwill, we would like to offer you a gift card. This can be used towards future purchases on our platform, hopefully providing a more positive experience.To proceed with your refund, please initiate the return of the product. Once it is received and inspected by the seller, we will ensure that your refund is processed promptly.We value both our customers and our sellers, and we strive to mediate situations fairly. Thank you for your understanding and for bringing this matter to our attention.
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