Business ProfileforNurture Life, Inc.

I opened a second account in April/May with this company under the email ******************* to send a baby gift to a ****** family that had received a new placement, we are a ****** family too. We used a bank account that we rarely use because we had a little extra cash we needed to spend. We mailed the box to 118 SW 10 ter, they loved it! After they received their box, we canceled the account, until the next ****** family. Fast forward to September, I get an overdraft notice in the mail from my bank. The account with you was apparently reopened and was charging my account weekly from June -July, my bank paid the charges and reported a charge off on my account. Now we owe the bank & have a charge off when we have never had anything negative on our credit. I had no idea this was happening because I don't use the account often. The boxes were being mailed to ***************************************************, this address does not exist. My ****** family address that I originally used, only received one box and has proof on a blink camera that the other boxes were not received . Your company has been shipping to a non existent address and billing me. Look up the address, its non existent, the boxes returned to you. You need to refund my account for all food except the first order, I will even accept an account credit to gift other ****** children. I see all your complaints on BBB are for charging accounts after cancellation, this is clearly a tech issue on your end. Ive had 20 plus subscription services and never had this happen. The boxes were never received and we have proof. I have emailed the company repeatedly with a refusal to refund. I dont want to take this to court, but I will if needed, you are punishing a ****** family gifting a child in need.