Business ProfileforFanletic
Current Alerts For This Business
In March 2024, BBB investigated Fanletic's business practices. This investigation was prompted by a scam submission regarding a consumer never receiving items from the business after making a purchased from their website. The consumers have allege that the business has sent tracking info but has not sent any items after various emails back forth between the business. Consumers are asking for refunds.
The address leads to a random apartment building, there is no store front or warehouse. They do not have an SOS report. The complaints are stating consumers are not receiving their items ordered.
On 03/05/2024, 03/11/2024 and 03/18/2024, BBB requested additional information. As of 3/26/2024, BBB has not received any response from the business.
Based on the information detailed above, BBB cannot confirm the legitimacy of Fanletic.
Additional business information
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims may come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
On 03/11/2024, BBB contacted the business regarding their advertised products on their website. The business advertised a price comparison with slashed pricing without disclosing what the comparison is based on as required by BBB’s Code of Advertising.
NEW ERA MEN'S KANSAS CITY CHIEFS COMBINE AUTHENTIC RED ZONE T-SHIRT
New Era
$26.00 $27.99
https://fanletic.com/collections/all/products/steve-madden-womens-leopold-chelsea-boot-color-options
STEVE MADDEN WOMEN'S LEOPOLD CHELSEA BOOT, COLOR OPTIONS
Steve Madden
$79.95 $109.95
- Pricing is not defined for consumers (our price, retail price, store price, etc.)
The BBB Code of Advertising States:
1. Basic Principles of the Code
1.1 The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB.
1.2 Advertisements which are untrue, misleading, deceptive, fraudulent, falsely disparaging of competitors, or insincere offers to sell, shall not be used.
1.3 An advertisement as a whole may be misleading by implication, although every sentence separately considered may be literally true.
1.4 Misrepresentation may result not only from direct statements, but by omitting or obscuring a material fact.
2. Comparative Price, Value and Savings Claims
BBB recognizes that truthful price information helps consumers make informed purchasing decisions and that comparative price advertising plays an important role in promoting vigorous competition among retailers. At the same time, misleading or unsubstantiated pricing claims injure both consumers and competitors. The following examples offer guidance on ensuring that pricing claims are truthful and not misleading.
2.1 Advertisers may offer a price reduction or savings by comparing their selling price with:
2.1.1 Their own former selling price;
2.1.2 The current selling price of identical products or services sold by others in the trade area (the area in which the company does business or where the advertisement appears) (e.g., “selling elsewhere at $_______.”); or
2.1.3 The current selling price of a comparable product or service sold by the advertiser or by others in the trade area (e.g., “comparable value,” “compares with products or services selling at $_____,” “equal to products or services selling for $_____”).
2.2 In each case, the advertisement must clearly and conspicuously disclose which basis of comparison is being used.
2.3 When these comparisons are made in advertising, the claims must be based on the provisions in Sections 3 - 7.
As of 3/26/2024, business has not responded to BBB emails or modified the website.
At-a-glance
Related Categories
Business Details
- Location of This Business
- 4232 W Schubert Ave, Chicago, IL 60639-2017
- BBB File Opened:
- 4/18/2018
- Years in Business:
- 6
- Business Started:
- 8/28/2017
- Business Started Locally:
- 8/28/2017
- Business Management
- Business Manager, Owner
- Contact Information
Principal
- Business Manager, Owner
Customer Contact
- Business Manager, Owner
Customer Complaints
4 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
02/21/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Jesse H
12/19/2022
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