Customer ReviewsforCheapTickets.com

They scam me out of my insurance money. when thrifty car rental had no cars. 

I called the cheap tickets phone line as their web page showed a 15% number discount which was a scam to get you to call. My daughter found the round-trip fare for $717.I called back and was promised a call back in an hour no call. I called back after 2 hours. I was told they were still working on my request. I received a call back and had to explain the situation all over. I asked for the fare to be $717. I received a call back with a price of $850.i told him to cancel my flights. He said I did not let him finish and then said he would give me the flights for $792. Which was higher than my request. I accepted the price. I then saw on my CC I was charged twice. I called and was told it would take up to 2 weeks. This phone line is just a scam to get more money for the same tickers as on line and the 15% off is a scam to get you to call. The process took many hours. I would not call these people.  

Advised refund was completed and then no refund received. Called back told something different. Received an email confirming refund now they are saying it was not. Seems like every time you call you are told something different. Supervisor said he would call back because of system issues and could not see the notes. Never called back? Just seems like a complete joke

Booked a flight, waited a hour- no confirmation email/ just the "booked" email. Called they said "someone will reach out to you within 72 hours". My flight is in less than 24 hours. Ask to just cancel the reservation. They said "no" though they state you can cancel your reservation within 24 hours of booking. DO NOT USE THIS COMPANY.

Apparently I wasn't aware of CheapTickets.com horrible business practices. I receive a credit for flight back in June 2022, They sent me an email and said I could apply it to from my cheap tickets account, when I went to apply my credit to a new flight, I noticed that I never received the online credit. Then, I called and was told them the flight I wanted my credit applied to. They kept putting me on hold and coming back stating the price had risen, first by $20 then by $100. This was clearly a scam. I want my $434 refund, and I will NEVER use cheap tickets again. Also, I was speaking to a person name *** in Asia, who could not give me a manager. This is terrible that a business can take our money and nothing happens to them.

I booked a round trip ticket and car through cheaptickets.com The price quoted for the entire trip was $508 +return $123, + rental car $ 0. The total should have $632 without taxes. But at ********** I was charge about $900 without giving the breakdown. WhenI got help from the help center I was told the fare was as follows:outbound : ***-*** ****** USD+366.60 USD+ Alamo Rent A Car335.29 USD.This is not transparent, they quote a fare and they charge a different fare.

I have been trying since April to get a refund. During times like these I would think your company would be more considerate of the financial burden families are facing, not only did we have to cancel due to a lockdown in the country I also have to deal with your lockdown. Pointing fingers to other companies is not what a leadership company does to resolve issues. Unable to get a refund through the insurance purchased, your company gives me the runaround and now I am $2500 out. This trip was for a family of 5.

I bought a ticket and forgot to put a letter at the end of a last name. I filled out the form they said I needed to three times with no updates. I was told the 2nd time that I would have to wait for airline to fix the name, but when I called airline they told me since Cheaptickets is a 3rd party they would fix it. I called the airline again, and they told me the name was changed but the new ticket was not reissued. I called Cheaptickets again and I told them the name has been changed on airlines side but a ticket needs reissued and they kept bringing up name change when I told them that it was fixed already. I was on the phone for over 2 hours trying to tell them I need ticket reissued because the person was not showing up on itinerary. I was "transferred" through multiple people but no one was doing anything and I was on hold at least 40 minutes. I wouldn't recommend them if you need customer service help. No one seems to understand or know what they are doing.

Purchased tickets to ***** last July cancelled next morning said credit would be issued thru Cheaptickets and it was. However, I've been trying to book reservations since last year so I called on July 29, 2022 on the call with representative for 57 minutes hold times and conversation.tried to book using my credit found a flight with same airlines I cancelled with and was told first,there are no flights available when I was clearly looking at the flight reservation right in front of me.secondly, there was a code listed on the past reservation that I was told couldn't be used on the new reservation even if I booked on my own, really?may I speak with someone in charge who can either REFUND my credit or book my flight I don't understand what is going on, even when you play by their rules. I was told management was on the line with someone else. I WAITED ADDITIONAL 10 minutes and was then disconnected. Prior to discussion with agent my concerns she asked if the phone was the number on file if we get disconnected, I said yes and they haven't called back. Their practices are deceptive practices. Will not recommend that site, to bad I didn't know how horrible their business practices are want a refund. No discussion necessary.

They enticed me to get their insurance so I could get a refund in case anything happened. The new strand of Corona virus happened and the restrictions would not allow me to fly anymore. Even the flight company could not tell me how to not get stuck in England, should I choose to fly (Airport shut down and I would have been stuck). I called cheaptickets to make sure my ticket was refundable. They directed me to the insurance which told me I had to cancel the ticket first. The receipt said I was covered.Long story short, I did not read the fine prints. Corona virus was not included.Had I gotten my ticket directly from the flight company, I would have been fully reimbursed. Not only did I pay insurance but all I got was a refund of the plane ticket AND I am forced to use cheap tickets again. I hate to do business with company that have moral values that don't align with mine.