![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforFive Star Valet Corp.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On June 8th, 2023 I was working for a private wedding in ********** that had a valet parking service. I was originally parked in front of the house at around 3pm for two hours. After that, the car was handed off to the valet service for 7 hours. When it was returned to me in the evening, the car was damaged and covered in some debris. The damage includes a large piece of the trunk exterior missing and two dents. After speaking to the valet representatives the next day, they tried to convince me that a tree branch could have fallen on the car when it was parked in front of the house. However, my car was parked with the front facing the tree and the tree was too small to cause this great of damage. They had reassured me that they would check the cameras and reach out to me. Two weeks later when I tried calling them for an update, the phone number they provided me with was disconnected. Not knowing what to do I went to ********************************** and file the report. After the police did some investigations, they said it was too late to check the cameras. The valet service representative called me but still won't take the responsibility for the damage.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.