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Find a Location

Laz Parking has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Laz Parking

      210 N Wells Chicago, IL 60606-1330

    • Laz Parking

      111 E Wacker Dr Chicago, IL 60601-3713

    Business ProfileforLaz Parking

    Parking Facilities
    Multi Location Business

    Current Alerts For This Business

    Pattern of Complaint:

    BBB files indicate that this business has a pattern of complaints concerning

      Victims have alleged to have been over charged while using the lot, LAZ parking App, or the machine on             the premises.

    Victims have alleged the business is unwilling to work with the consumer to alleviate the issue, no                       customer service help or manager on premises not helping.

    Victims have alleged that their vehicle have been damaged by LAZ parking staff while using Valet services.

    On 12/15/2022 BBB submitted a written request to the company encouraging them to address the pattern of complaints. As of 1/31/2023, business has not responded to BBB emails or substantiated claims.
     
    Alert:

    In December 2023, BBB investigated Laz Parking's business practices. The business has complaints alleging to have been over charged while using the lot, LAZ parking App, or the machine on the premises. Unwilling to work with the consumer to alleviate the issue, and claimed vehicles have been damaged by LAZ parking staff while using Valet services.

    On 12/15/2022, 1/17/2023 and 1/23/2023, BBB requested additional information. As of 1/31/2023, BBB has not received any response from the business. 

    Based on the information detailed above, BBB cannot state with confidence that we have a clear understanding of Laz Parking's the business practice. 




    At-a-glance

    Customer Reviews

    1/5stars

    Average of 7 Customer Reviews

    Customer Complaints

    29 complaints closed in last 3 years

    6 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Laz Parking has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Laz Parking

        210 N Wells Chicago, IL 60606-1330

      • Laz Parking

        111 E Wacker Dr Chicago, IL 60601-3713

      Location of This Business
      210 N Wells, Chicago, IL 60606-1330
      BBB File Opened:
      1/29/2011
      Years in Business:
      14
      Business Started:
      1/1/2010
      Business Started Locally:
      1/1/2010
      Alternate Business Name
      • Laz Parking Chicago LLC
      Business Management
      • Matthew Weicht
      Contact Information

      Principal

      • Matthew Weicht

      Customer Contact

      • Matthew Weicht
      Additional Contact Information

      Fax Numbers

      • (312) 263-1567
        Primary Fax

      Phone Numbers

      Customer Complaints

      29 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      7 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Innou W

      1 star

      08/19/2024

      Bunch of BS, they are at full intent of being deceitful. Located a lot managed by Laz Parking, QR code to their site, proceeded to appropriate selected time and paid for the parked time. Was hit with a ticket of unauthorized parking. Checked back my email, the "pass" they've sent was apparently wrong, it was their system glitch! Tried a few times attempting the same allotted time, received an error message. That time selected date/time was unavailable or sold out. THE *** WAS EMPTY!

      Local BBB

      BBB of Chicago & Northern Illinois

      BBB Reports On

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