100 Customer Reviews
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Review from PAMELA C
1 star08/16/2024
This app refused to issue a refund for booking me with an oversold lot even though I immediately purchased a pass for a lot next door. I requested the refund 16 days later while doing my accounting, and they would not issue a refund or credit because it had been more than 14 days. As someone who used the app on a weekly + basis, I can no longer give them money in good faith. An absolute disgrace, and a faulty product to sell passes that cannot be used.Review from Amber B
1 star08/05/2024
The parking is a scam. I paid in advance for a parking place in *********, **. the charge online was $40.00. When I got to the lot there was a sign for $3.00. I asked for a refund, and am now getting the runaround about how I bought from a third party, even though the receipt I have for my purchase is from ParkWhiz and the place I am supposed to send my concerns is to the main office in ********. Further, the person responding to my emails (because you cannot get in touch with a real person), keeps addressing me by an incorrect name, even though my name is in the original email and in all of the email signature blocks. Absolutely NO customer service. DO NOT PARK in any of their parking lots or do not buy online.Review from CAROLINE H
1 star07/17/2024
Booked a reservation back in February for an event(also made sure it was an actual event booking) just for park whiz to tell me they had to cancel my reservation and then give me a 5 dollar coupon to "help me" with another booking. Their reasoning was "due to an event, there's limited spaces". Went back on the website and saw there was parking availability but the prices went up almost 5x the original cost.Review from Rick S
1 star07/11/2024
Park Whiz sucks! Bought parking pass for Cleveland ******** game and got a parking pass for ************************** over a mile away. After paying $30 plus for parking pass I was offered $7 toward next purchase. Yea like that will never happen!Review from Linda N
1 star06/30/2024
I booked a parking space as I normally do and I normally get a confirmation to my email. This time I didn't and when I went to see what was wrong, they had a wrong email address. I feel this is another scam coming down through the pike. I have used Park Whiz many times and all of a sudden they don't have the correct email address for me. I can get hold of anyone at ParkWhiz when I call, they suggest to text and when I did they suggest doing a live chat, but they have no option for that on-line. I now have a parking pass number that I am not certain will really scan when I get to the spot. I had previously had an issue when I got to a spot, they didn't have any left even though I paid and had a reservation. I needed to get to work and so I had to pay for a very expensive spot. It is really difficult to get a refund, you have to upload the pass and it doesn't upload properly. Why are these people still in business with a one star rating and so many complaints. Frustrated customer.Review from Chris K
1 star06/29/2024
Reserved a spot in a parking lot but when I arrived there were zero spots available. I attempted to book another spot, but there were not any lots open in the vicinity. I also tried to call parkwhiz with no answer and was only able to leave a voicemail (Which I still have not received a call back 2 weeks later). It took me 30 minutes to find a spot in a non Parkwhiz lot and I was then late to my event. I called parkwhiz and tried to address this with them, but their extremely poor customer service would instead like to lose a customer. They had no answers of what I was supposed to do in this scenario, but instead that they can't do anything for me. Parkwhiz made a bad partnership with an unreliable lot and it is their responsibility to take care of their customer. They offered no compensation for the additional $70 I had to pay for a last second lot. Go to their competitors SpotHero instead because parkwhiz doesn't care about you. Look at their overall review, clearly I'm not the only one who they decided to lose as a customer.Review from Leonard S
1 star06/26/2024
Paid $50 online for parking spot. When I got to the parking lot on time was told by attendant that game was canceled. The parking lot was half full and he said he would not let any more cars in. I showed the e ticket and he said did not matter. Park whiz after one month and 6 correspondence eventually decided that a refund was not warranted. As a one time courtesy they would credit me on the app. What good is that to me. I live hours away. And the credit expires. Nice business model, sell service, deny the service, then say no refundReview from Aaron S
1 star06/14/2024
Will accept reservations online with no confirmation from business. Arrived to a garage with no vacancy and left to park somewhere else. For some reason, the company will only give a refund if I park in a different spot and provide documentation of that transaction. The representative also lied and said there was no proof of me at the garage, even after I provided the exact time stamp.Review from Pat B
1 star06/12/2024
Park whiz are thieves. Took $75 for a parking area that was unavailable and misrepresented. They refuse to refund in full offering a $21. To a Parkwhiz account which we will never use we use paid parking twice in $40 years. BBB closed my complaint in 7 days even though I did not accept anything from Park Whiz. I have provided all the requested receipts over and over. Avoid Parkwhiz at all costs. Id give no stars if possible. Thinking of contacting attorney general for my state and theirs because they sell hot air.Review from Teresa R
1 star05/29/2024
Thanks to Park Whiz I now have the name, phone number, license plate, and home address of the person who is using my email address for their account... all because Park Whiz doesn't verify the email address of users before linking it to their account.Their customer service also won't remove my email address from the account because I am the account holder, but they absolutely better remove my email address from this person's account because otherwise I am going to retain control of this account.Do better **********************. A simple confirmation email link would go a long way.
Customer Review Rating
1.09/5stars
Average of 100 Customer Reviews
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