Business Profilefor8Eleven Luxe

On the day of the party,December 17,2022 at 3:11.I contacted the number for 8eleven to ask about access codes to the building.I was told that the daughter that was suppose to be there accidentally takenkey with her,so we would have to wait for someone to open the doors.was told someone would be there by 5:25.The person, was a nephew of the owner made it to the venue at 5:40-5:45.The caterer and photographer had arrived already by 5:30.The nephew tried to assist by helping with setting out the sweets for the sweet table.He also tried assisting my husband with thetechnology but he did not understand how to work the system so he had to call the owner to help him.By this time guests were arriving and they were still trying to get it to work.He stayed until 6:50working on the music and it still was not working.When my daughter arrived the music was not playing through the speakers, she had an entrance song that was not able to be played.I reached out via the number I had and I was instructed to plug and unplug speakers and update the app on iPad.From 6-9:20 the guest had no music.The owner's daughter came at 9:20,didnt speak or acknowledge the issue. She went directly to the iPad talking on the phone.When she couldnt fix it she said i did something wrong and would just have to use the tv.She left with no solution.We had to run home and get a speaker for music.Then when everyone was having a good time the same daughter came in at 11:11and in front of everyone, guests included, said that we had 15 mins to clean and leave.She was very rude.When I asked to speak with her mom who was out of the country, I was told I only had the space to 11:30,as well as it was my fault we didnt have music.When I expressed my unhappiness out loud the daughter began to kick us out and curse me out.The owner now has blocked me on socialmedia, refuses to communicate with me and wants to wait 14days to pay me my deposit.Also the owner has never apologized for dampening this special day for us.