Business ProfileforPayLink Direct

SCAM!! Paid $380 and told me it was for a year . Then they try bill my card every month. Dont let me cancel ! They laugh at you and say you cant do nothing about it. Stay away

Hello *****, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your home service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the home service contract itself. Our records indicate that on March 16, 2024, you purchased a home service contract from ********** Services (HHS). Our records also indicate that on May 22, 2024, the payment collected on April 16, 2024 was reversed due to a chargeback dispute. Furthermore, our records indicate that your home service contract was cancelled on June 3, 2024. Accordingly, no further payments have been or will be collected from you by PayLink. Please note that PayLink does not report to any credit reporting agencies and does not submit any past due amounts to collections.In an attempt to further assist you, PayLink forwarded the contents of your review to HHS. It is our understanding from HHS that you were informed of the twelve (12) monthly payments to be collected by PayLink when you purchased your home service contract, which you verbally authorized on a recorded line. Per HHS, your policy booklet was also issued to you on March 22, 2024 that outlined your coverage and payment terms. HHS has indicated that your home service contract was cancellable by you at any time upon their receipt of a written cancel notice.It is also our understanding from HHS that you did not contact their office prior to the April payment being reversed due to the chargeback. HHS has indicated that they contacted you on May 28, 2024, May 29, 2024, and May 30, 2024 to inform you of the past due status of your home service contract due to the chargeback. Per HHS, in each instance you ended the call prior to resolving the status of your policy. HHS has indicated that your policy was cancelled due to non-payment and no refund is due. For any further questions, please contact HHS directly at ************* for assistance. Thank you.